Data Center Remote Hands Technician I

Digital Realty; Phoenix (AZ); On-site; USD 42,000 - 62,000; Full time

Job summary

Digital Realty is seeking a Remote Hands Technician I to deliver best-in-class customer and technical support. You will assist with rack and stack, cabling, cross connects, and related hardware tasks, coordinating with Deployment, Global Command Center, Provisioning, and Project Management to meet installation dates and ensure a positive customer experience within SLA timeframes.

The role requires 1+ year in telecom or IT, basic cabling knowledge, and the ability to communicate clearly.

Qualifications

• 1+ year of experience in Telecommunications or IT field.
• Basic understanding of telecom structured cabling standards.
• Understanding of network device deployment.
• Ability to communicate written and verbally.
• Provide rotational on-call coverage.
• Knowledge of Telcordia installation standards.
• General knowledge of AC/DC electrical theory.
• Understanding of Building Management System (BMS) and BCMS.
• Knowledge of inventory control.
• Strong organizational and analytical skills.
• Microsoft Office Suite (Access, PowerPoint, Word, Outlook) and equivalents.

Responsibilities

• Perform Remote Hands services as tracked through the Digital Realty ticketing system.
• Rack and Stack equipment.
• Cable, terminate, and dress fiber or copper cables.
• Assist with hardware/software issue diagnosis.
• Power cycle customer equipment.
• Perform cabinet/cage audits.
• Install/remove Blade/Card, Memory, and Transceivers.
• Test copper and fiber optic circuits.
• Assist with migrations of equipment, power or networking devices.
• Shipping and Receiving of packages.
• Receive, install and test cross connects of copper and fiber interconnections.
• Use power tools and hand tools as needed.
• Provide timely updates via ticketing system.
• Assist with documentation and inventory verification/counts.
• Adherence to Standard Operating Procedures.
• Maintain data center cleanliness.
• Work flexible shift schedules.

Skills

1+ year experience

Cable & cabling knowledge

Network device deployment

Clear communication

On-call flexibility

Telcordia installation standards

Electrical theory (AC/DC)

BMS/BCMS understanding

Inventory control

Analytical skills

Documented SOP adherence

Tools

Microsoft Office Suite

Job description

Digital Realty is seeking a Remote Hands Technician I to deliver best-in-class customer and technical support. You will assist with rack and stack, cabling, cross connects, and related hardware tasks, coordinating with Deployment, Global Command Center, Provisioning, and Project Management to meet installation dates and ensure a positive customer experience within SLA timeframes.

The role requires 1+ year in telecom or IT, basic cabling knowledge, and the ability to communicate clearly.