Senior Remote Epic Willow Ambulatory Analyst

Insight Global; Columbia (MD); Remote; USD 110,000 - 140,000; Full time

Job summary

Insight Global is seeking an experienced Application System Analyst III, Epic Willow Ambulatory for an enterprise level healthcare system in Maryland. This role focuses on production support, maintenance, optimization, troubleshooting, and enhancements within a mature outpatient pharmacy environment.

The ideal candidate is Willow certified, can independently resolve complex issues, partner with pharmacy stakeholders, and support Willow Inventory and related technologies, including third-party

Qualifications

• 5+ years of relevant experience.
• Strong hands-on Epic Willow Ambulatory experience.
• Epic Willow Ambulatory certification.
• Epic Willow Inventory certification.
• Strong application maintenance, troubleshooting, testing, enhancement, and optimization experience.
• Ability to independently resolve complex Epic Willow/application issues.
• Strong stakeholder-facing communication skills.
• Pharmacy or pharmacy operations background.
• Third-party pharmacy application/interface experience.
• Automated pharmacy systems or robotic technology experience.
• Experience facilitating stakeholder/end-user meetings and developing agendas.
• Experience collaborating across multiple Epic application teams.
• Experience sharing Willow knowledge and best practices with less-experienced analysts.
• Strong Microsoft Office/Excel skills.
• Epic implementation/go-live experience.

Responsibilities

• Provide advanced support and maintenance for Epic Willow Ambulatory and associated pharmacy applications.
• Independently troubleshoot complex Epic Willow application and workflow issues.
• Manage a high volume of optimization requests, enhancements, testing, and application changes.
• Analyze pharmacy operational needs and recommend application/workflow solutions.
• Perform application configuration, testing, troubleshooting, documentation, and maintenance.
• Support Willow Inventory and related outpatient pharmacy workflows.
• Support third-party pharmacy applications, integrations, automation, and robotic technology.
• Facilitate meetings with end users and operational stakeholders.
• Collaborate across Epic application teams, pharmacy operations, technical teams, and third-party vendors.
• Share Willow expertise and best practices across the team.

Skills

5+ years experience

Willow Ambulatory experience

stakeholder communication

pharmacy operations background

facilitating stakeholder meetings

collaboration across Epic teams

Willow knowledge sharing

Microsoft Office/Excel skills

go-live experience

Education

Epic Willow Ambulatory certification

Epic Willow Inventory certification

Tools

Epic Willow Ambulatory

Epic Willow Inventory

Third-party interfaces

Robotic technology experience

Job description

Insight Global is seeking an experienced Application System Analyst III, Epic Willow Ambulatory for an enterprise level healthcare system in Maryland. This role focuses on production support, maintenance, optimization, troubleshooting, and enhancements within a mature outpatient pharmacy environment.

The ideal candidate is Willow certified, can independently resolve complex issues, partner with pharmacy stakeholders, and support Willow Inventory and related technologies, including third-party