Remote Epic Willow Ambulatory Analyst III

Insight Global; Columbia (MD); Remote; USD 110,000 - 140,000; Full time

Job summary

Insight Global is seeking an experienced Application System Analyst III, Epic Willow Ambulatory for an enterprise level healthcare system in Maryland. This role focuses on production support, maintenance, optimization, troubleshooting, and enhancements within a mature outpatient pharmacy environment.

The ideal candidate is Willow certified, can independently resolve complex issues, partner with pharmacy stakeholders, and support Willow Inventory and related technologies, including third-party

Qualifications

• 5+ years of relevant experience.
• Strong hands-on Epic Willow Ambulatory experience.
• Epic Willow Ambulatory certification.
• Epic Willow Inventory certification.
• Strong application maintenance, troubleshooting, testing, enhancement, and optimization experience.
• Ability to independently resolve complex Epic Willow/application issues.
• Strong stakeholder-facing communication skills.
• Pharmacy or pharmacy operations background.
• Third-party pharmacy application/interface experience.
• Automated pharmacy systems or robotic technology experience.
• Experience facilitating stakeholder/end-user meetings and developing agendas.
• Experience collaborating across multiple Epic application teams.
• Experience sharing Willow knowledge and best practices with less-experienced analysts.
• Strong Microsoft Office/Excel skills.
• Epic implementation/go-live experience.

Responsibilities

• Provide advanced support and maintenance for Epic Willow Ambulatory and associated pharmacy applications.
• Independently troubleshoot complex Epic Willow application and workflow issues.
• Manage a high volume of optimization requests, enhancements, testing, and application changes.
• Analyze pharmacy operational needs and recommend application/workflow solutions.
• Perform application configuration, testing, troubleshooting, documentation, and maintenance.
• Support Willow Inventory and related outpatient pharmacy workflows.
• Support third-party pharmacy applications, integrations, automation, and robotic technology.
• Facilitate meetings with end users and operational stakeholders.
• Collaborate across Epic application teams, pharmacy operations, technical teams, and third-party vendors.
• Share Willow expertise and best practices across the team.

Skills

5+ years experience

Willow Ambulatory experience

stakeholder communication

pharmacy operations background

facilitating stakeholder meetings

collaboration across Epic teams

Willow knowledge sharing

Microsoft Office/Excel skills

go-live experience

Education

Epic Willow Ambulatory certification

Epic Willow Inventory certification

Tools

Epic Willow Ambulatory

Epic Willow Inventory

Third-party interfaces

Robotic technology experience

Job description

Job Description

JJob Description:Insight Global is seeking an experienced Application System Analyst III, Epic Willow Ambulatory for an enterprise level healthcare system in Maryland. This person will join an established outpatient pharmacy applications team and provide advanced Epic Willow support across a mature but growing pharmacy environment. The role centers on production support, maintenance, optimization, troubleshooting, and enhancements rather than new implementation work. The ideal candidate is a certified Willow Ambulatory analyst who can independently tackle complex issues, partner directly with pharmacy stakeholders, and support Willow Inventory and connected pharmacy technologies.Day-to-Day:

Day-to-Day

• Provide advanced support and maintenance for Epic Willow Ambulatory and associated pharmacy applications
• Independently troubleshoot complex Epic Willow application and workflow issues
• Manage a high volume of optimization requests, enhancements, testing, and application changes
• Analyze pharmacy operational needs and recommend application/workflow solutions
• Perform application configuration, testing, troubleshooting, documentation, and maintenance
• Support Epic Willow Inventory and related outpatient pharmacy workflows
• Support third-party pharmacy applications, integrations, automation, and robotic technology
• Facilitate meetings with end users and operational stakeholders
• Collaborate across Epic application teams, pharmacy operations, technical teams, and third-party vendors
• Share Willow expertise and best practices across the team

Skills and Requirements

• 5+ years of relevant experience
• Strong hands-on Epic Willow Ambulatory experience
• Epic Willow Ambulatory certification
• Epic Willow Inventory certification
• Strong application maintenance, troubleshooting, testing, enhancement, and optimization experience
• Ability to independently resolve complex Epic Willow/application issues
• Strong stakeholder-facing communication skills
• Pharmacy or pharmacy operations background
• Third-party pharmacy application/interface experience
• Automated pharmacy systems or robotic technology experience
• Experience facilitating stakeholder/end-user meetings and developing agendas
• Experience collaborating across multiple Epic application teams
• Experience sharing Willow knowledge and best practices with less-experienced analysts
• Strong Microsoft Office/Excel skills
• Epic implementation/go-live experience

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].