Remote Epic Willow Ambulatory Analyst II

Insight Global; Columbia (MD); Remote; USD 100,000 - 140,000; Full time

Job summary

Insight Global is seeking an Application System Analyst II, Epic Willow Ambulatory for an enterprise level healthcare system in Maryland. This role focuses on long-term Willow Ambulatory support, maintenance, troubleshooting, and optimization, partnering with pharmacy end users and technical teams to resolve issues and improve workflows.

This is a mid-level Willow analyst role with opportunities to expand application ownership across seven live pharmacies.

Qualifications

• 3+ years of relevant experience
• Willow Ambulatory and Willow Inventory certs strongly preferred
• Application support, troubleshooting, testing, maintenance, and/or optimization experience
• Strong communication and problem-solving skills
• Ability to collaborate effectively with technical teams and healthcare end users
• Pharmacy or pharmacy operations experience
• Epic OPA or Core Analyst badge
• Third-party pharmacy application/interface experience
• Pharmacy automation or robotic technology experience
• Strong Microsoft Office skills, particularly Excel
• Epic implementation/go-live experience

Responsibilities

• Provide ongoing Epic Willow Ambulatory application support and maintenance
• Troubleshoot production issues with pharmacy end users
• Handle optimization requests, enhancements, workflow changes, and testing
• Complete Epic configuration/application changes based on pharmacy operational needs
• Support third-party pharmacy applications and integrations, including automated/robotic technology
• Perform testing, documentation, issue resolution, and ongoing maintenance
• Meet directly with end users to understand requirements and translate needs into application solutions
• Collaborate across pharmacy operations, Epic application teams, technical teams, and vendors
• Support continued growth of the outpatient pharmacy environment, including seven live pharmacies

Skills

Communication skills

Problem solving

Cross-team collaboration

Excel

Willow Ambulatory experience

Willow Inventory experience

Epic OPA/Core Analyst

Third-party integrations

Pharmacy operations experience

Education

Willow Certifications (Ambulatory & Inventory)

Tools

Epic Willow Ambulatory

Epic Willow Inventory

Job description

Job Description

Insight Global is seeking an Application System Analyst II, Epic Willow Ambulatory for an enterprise level healthcare system in Maryland. This candidate will join a growing outpatient pharmacy applications team and focus on long-term Epic Willow Ambulatory support, maintenance, troubleshooting, and optimization. The ideal candidate has hands-on Willow application experience and thrives in a production-support environment, partnering directly with pharmacy end users and technical teams to resolve issues and improve workflows. This is a great opportunity for a mid-level Willow analyst looking to deepen their expertise and take on greater application ownership in a growing pharmacy environment.

Day-to-Day:

• Provide ongoing Epic Willow Ambulatory application support and maintenance
• Troubleshoot production issues with pharmacy end users
• Handle optimization requests, enhancements, workflow changes, and testing
• Complete Epic configuration/application changes based on pharmacy operational needs
• Support third-party pharmacy applications and integrations, including automated/robotic technology
• Perform testing, documentation, issue resolution, and ongoing maintenance
• Meet directly with end users to understand requirements and translate needs into application solutions
• Collaborate across pharmacy operations, Epic application teams, technical teams, and vendors
• Support continued growth of the outpatient pharmacy environment, including seven live pharmacies

Skills and Requirements

• 3+ years of relevant experience
• Willow Ambulatory and Willow Inventory Certs are strongly preferred
• Application support, troubleshooting, testing, maintenance, and/or optimization experience
• Strong communication and problem-solving skills
• Ability to collaborate effectively with technical teams and healthcare end users
• Pharmacy or pharmacy operations experience
• Epic OPA or Core Analyst badge
• Third-party pharmacy application/interface experience
• Pharmacy automation or robotic technology experience
• Strong Microsoft Office skills, particularly Excel
• Epic implementation/go-live experience

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.