Senior Remote ECH Field Engineer — Public Safety Cloud SME

Motorola Solutions; Missouri; Remote; USD 90,000 - 100,000; Full time

Benefits offered by this job

Relocation Provided

Incentive Bonus Plans

Medical, Dental, Vision benefits

10 Paid Holidays

Employee Stock Purchase Plan

Job summary

Motorola Solutions is seeking an experienced Emergency Call Handling Field Engineer for remote US-based work with heavy travel. You will configure, test, and cut production for on-premise and cloud-hosted ECH solutions, supporting customers and partners in deploying robust public-safety systems.

Responsibilities include cloud connectivity, documentation, and participation in migrations and upgrade methods, with emphasis on independent work and strong time management in a fast-paced deployment

Qualifications

• 3+ years of experience in deployment or integration of complex IP products and systems.
• Cloud certifications (e.g., AWS, Microsoft, CompTIA Network+ and Security+).
• Experience with cloud-based troubleshooting: connectivity, latency, and identity management (SSO/AD).
• Server virtualization expertise (RedHat KVM, VMware ESXi, Hyper-V).
• MS SQL Server 2008 R2/2012/2016 experience.
• Windows Server 2008R2/2012R2 administration and troubleshooting.
• Windows 10/11 administration and basic Linux knowledge.
• Networking gear: Cisco IOS switches; Fortinet FortiGate firewalls.
• Telephony knowledge for analog lines and PRI; basic AD account management.

Responsibilities

• Performs system configuration for ECH solutions including hybrid cloud/SaaS.
• Conducts site verification testing before production cutover.
• Configures connectivity between local and cloud environments.
• Provides customer and partner support during deployment.
• Documents changes including cloud tenant configs and API integrations.
• Ensures timely resolution of installation/quality issues.
• Supports cloud migrations and system upgrade procedures.
• Participates in pre-contract presentations and customer negotiations.
• Maintains expertise in emerging cloud-native public safety tech.

Skills

System configuration

Remote support

Cloud troubleshooting

Telephony knowledge

Active Directory

Time management

Self-management

VMware ESXi

Windows 10/11

Education

Bachelor's degree in CS/Engineering

High School diploma

Tools

RedHat KVM

VMware ESXi

Hyper-V

Cisco IOS

Fortinet FortiGate

SQL Server

Active Directory

Job description

Motorola Solutions is seeking an experienced Emergency Call Handling Field Engineer for remote US-based work with heavy travel. You will configure, test, and cut production for on-premise and cloud-hosted ECH solutions, supporting customers and partners in deploying robust public-safety systems.

Responsibilities include cloud connectivity, documentation, and participation in migrations and upgrade methods, with emphasis on independent work and strong time management in a fast-paced deployment