Senior Remote App Support Engineer — Automation Excellence

CINC Systems; United States; On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

401K (matching available)

136 hours of paid time off per year

10 paid holidays per year

2 self-care/mental health days per year

Your birthday is a paid holiday!

Job summary

CINC Systems is looking for a Staff Application Support Engineer to provide Level 2 application support and develop automation systems. This senior role involves diagnosing complex production issues and improving operational workflows using tools like Jira Service Management. The successful candidate will engage with customers and support teams, focusing on incident management while embracing a remote-first culture. Benefits include competitive compensation, growth opportunities, and comprehensive healthcare.

Qualifications

• 10+ years of experience in application support or support engineering roles.
• Deep experience with ITSM practices and operational workflows.
• Excellent written and verbal communication skills, especially under pressure.

Responsibilities

• Diagnose and resolve complex production issues across applications.
• Act as a senior escalation point for Level 2 support.
• Own and improve workflows within Jira Service Management.

Skills

Application support

Incident management

Jira Service Management

SaaS troubleshooting

Communication skills

Automation

Tools

SQL

Job description

CINC Systems is looking for a Staff Application Support Engineer to provide Level 2 application support and develop automation systems. This senior role involves diagnosing complex production issues and improving operational workflows using tools like Jira Service Management. The successful candidate will engage with customers and support teams, focusing on incident management while embracing a remote-first culture. Benefits include competitive compensation, growth opportunities, and comprehensive healthcare.