Strategic Relativity TAM - Technical Account Leader

Relativity; Michigan; Hybrid; USD 134,000 - 202,000; Full time

Job summary

Relativity is seeking a Technical Account Manager (TAM) to proactively support customers in achieving goals with the Relativity platform. The TAM will oversee technical relationships, develop account strategies, and guide cross-functional teams to resolve issues and optimize outcomes.

The role requires strong communication skills and experience in SaaS and ITIL-aligned processes, with up to 10% travel for customer engagements. Remote/hybrid posting supported by Relativity.

Qualifications

• Experience with SQL and Windows platform.
• Strong written and verbal communication skills.
• Experience working in SaaS environments is a plus.

Responsibilities

• Develop an account plan and strategy for leveraging Relativity platform to achieve objectives.
• Provide ongoing technical account oversight and manage technical relationship with customers.
• Lead technical success plans to ensure positive customer experiences.
• Coordinate with cross-functional teams to resolve incidents and drive service improvements.
• Assist in capacity planning and future demand forecasting for customers.
• Travel up to 10% for customer engagements.

Skills

BI & analytics

Communication

Data Analysis

Database Management

Data Governance

Data Visualization

Information Retrieval

Legal Analysis

Legal Research

Natural Language

Education

Relativity Certified Administrator

ITIL Certification

Tools

SQL

Windows

Job description

Relativity is seeking a Technical Account Manager (TAM) to proactively support customers in achieving goals with the Relativity platform. The TAM will oversee technical relationships, develop account strategies, and guide cross-functional teams to resolve issues and optimize outcomes.

The role requires strong communication skills and experience in SaaS and ITIL-aligned processes, with up to 10% travel for customer engagements. Remote/hybrid posting supported by Relativity.