Senior Relationship Banker & Teller Team Lead

LCNB National Bank; Eaton (OH); On-site; USD 26,000 - 29,000; Full time

Job summary

LCNB National Bank in Eaton, OH is seeking a Lead Relationship Banker to deliver exceptional customer service and oversee teller operations on the branch floor.

The role focuses on processing transactions, resolving account issues, coaching teammates, and promoting bank products while maintaining compliance with internal controls and regulations. Candidates should have a high school diploma and prior cash handling or leadership experience, and be able to travel within a 30-mile radius.

Qualifications

• High School Diploma or GED required.
• Leadership/Management/Supervision experience preferred.
• Customer service experience preferred.
• Cash handling experience preferred.

Responsibilities

• Oversees the daily operations of the teller line.
• Process deposits, withdrawals, and payments accurately.
• Identify and resolve customer issues or discrepancies.
• Serve as primary troubleshooter for complex problems.
• Coach and lead teller line by example.
• Ensure compliance with internal controls and policies.
• Promote bank products and services.
• Maintain confidentiality of customer information.
• Identify referral opportunities and make referrals.
• Communicate with team and other bank areas.
• Manage multiple priorities and demonstrate teamwork.
• Demonstrate strong written and verbal communication, problem solving, accuracy, and leadership.

Skills

Customer service

Cash handling

Leadership

Communication

Problem solving

Attention to detail

Team building

Coaching

Education

High School Diploma or GED

Leadership/Management/Supervision

Job description

LCNB National Bank in Eaton, OH is seeking a Lead Relationship Banker to deliver exceptional customer service and oversee teller operations on the branch floor.

The role focuses on processing transactions, resolving account issues, coaching teammates, and promoting bank products while maintaining compliance with internal controls and regulations. Candidates should have a high school diploma and prior cash handling or leadership experience, and be able to travel within a 30-mile radius.