Lead Relationship Banker & Customer Experience Leader

LCNB National Bank; Brookville (OH); On-site; USD 26,000 - 29,000; Full time

Job summary

LCNB National Bank is seeking a Lead Relationship Banker in Brookville, OH to lead teller operations and deliver outstanding customer experiences. You will manage daily teller activities, process transactions, and collaborate with branch leadership to meet customers' financial needs.

The role requires strong leadership, coaching, and relationship-building skills, with a focus on accuracy, compliance, and superior service in a full-time, hourly environment.

Qualifications

• Proven leadership and coaching skills in a banking environment.
• Strong customer service orientation with ability to build relationships.
• Excellent communication and interpersonal skills with customers and teammates.

Responsibilities

• Deliver exceptional customer experience by building relationships and providing accurate, efficient service.
• Oversee teller line operations to ensure accuracy and smooth daily workflow.
• Process deposits, withdrawals and account transactions with attention to cash handling procedures.
• Resolve customer issues professionally and escalate complex matters as needed.
• Coach and support tellers to improve performance and service delivery.

Skills

Leadership

Coaching

Customer Service

Communication

Cash Handling

Banking Systems

Problem Solving

Education

High School Diploma or GED

Tools

Banking software

Job description

LCNB National Bank is seeking a Lead Relationship Banker in Brookville, OH to lead teller operations and deliver outstanding customer experiences. You will manage daily teller activities, process transactions, and collaborate with branch leadership to meet customers' financial needs.

The role requires strong leadership, coaching, and relationship-building skills, with a focus on accuracy, compliance, and superior service in a full-time, hourly environment.