Lead Relationship Banker

LCNB National Bank; Eaton (OH); On-site; USD 26,000 - 29,000; Full time

Job summary

LCNB National Bank in Eaton, OH is seeking a Lead Relationship Banker to deliver exceptional customer service and oversee teller operations on the branch floor.

The role focuses on processing transactions, resolving account issues, coaching teammates, and promoting bank products while maintaining compliance with internal controls and regulations. Candidates should have a high school diploma and prior cash handling or leadership experience, and be able to travel within a 30-mile radius.

Qualifications

• High School Diploma or GED required.
• Leadership/Management/Supervision experience preferred.
• Customer service experience preferred.
• Cash handling experience preferred.

Responsibilities

• Oversees the daily operations of the teller line.
• Process deposits, withdrawals, and payments accurately.
• Identify and resolve customer issues or discrepancies.
• Serve as primary troubleshooter for complex problems.
• Coach and lead teller line by example.
• Ensure compliance with internal controls and policies.
• Promote bank products and services.
• Maintain confidentiality of customer information.
• Identify referral opportunities and make referrals.
• Communicate with team and other bank areas.
• Manage multiple priorities and demonstrate teamwork.
• Demonstrate strong written and verbal communication, problem solving, accuracy, and leadership.

Skills

Customer service

Cash handling

Leadership

Communication

Problem solving

Attention to detail

Team building

Coaching

Education

High School Diploma or GED

Leadership/Management/Supervision

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Lead Relationship Banker

Full Time Eaton, OH, US

2 days ago Requisition ID: 1396

Salary Range: $19.00 To $21.00 Hourly

Position Description

Lead Relationship Banker

Identifying Information:

• Department: Branch Operations
• Reports To: Branch Manager
• Location: Branch
• Status: Full-Time Hourly Non-Exempt
• Bank Operation Hours: M-Th 8:15-5:15, Friday 8:15-6:15, Saturday 8:15-1:15

Position Purpose:Provides superior and quality service to our customers. This position requires a broad knowledge of all bank products, services and general operations. Responsible for ensuring all functions performed on the teller line are compliant and adhere to regulations and company procedures.

Essential Duties and Responsibilities

• Oversees the daily operations of the teller line
• Assist customers by accurately and efficiently processing transactions, such as deposits, withdrawals or payments
• Identifies and resolves customer servicing issues or account discrepancies
• Serves as primary troubleshooter for complex problems
• Coaches, mentors and leads teller line by example
• Ensure compliance with all internal controls and established policies and procedures
• Promote and advise on the bank's products and services
• Maintain a position of trust and responsibility by keeping all customer business confidential
• Identify referral opportunities and make relevant referrals
• Communicate effectively with other team members and other areas of the bank
• Managing multiple priorities
• Interpersonal skills
• Coaching others
• Strong written and verbal communications skills
• Problem solving
• Accuracy and attention to detail
• Strong leadership and team building skills

Education/Experience

• High School Diploma or GED equivalent required
• Leadership/Management/Supervision Education and/or Experience (preferred)
• Customer service experience (preferred)
• Cash handling experience (preferred)

Working Conditions

• Must be able to remain in a stationary position 50% of the time
• Occasionally move/traverse to access files and equipment
• Constantly operates a computer and other office productivity machinery, such as a phone, calculator, copy machine, scanner and computer printer
• Ability to think, reason and communicate clearly
• The ability to observe and identify details at close range
• Occasionally moves coin bags weighing up to 50 lbs.
• Occasionally will need to travel up to a 30-mile radius

Incumbent must be able to perform the essential functions of the position with or without reasonable accommodations.