Senior Relationship Banker: Drive Sales & Service

First National Bank of Pennsylvania; Mooresville (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

First National Bank of Pennsylvania in Mooresville, NC seeks a Senior Relationship Banker to execute traditional consumer banking tasks, manage branch leads, and process customer transactions. You will promote cross-selling, follow bank policies, and support risk and regulatory requirements while serving customers at the market locations.

The ideal candidate has strong sales, excellent communication, and customer service skills, with banking knowledge and proficiency in MS Office applications.

Qualifications

• Excellent customer service skills.
• Excellent communication skills, both written and verbal.
• Excellent organizational, analytical and interpersonal skills.
• Detail-oriented.
• Ability to use a personal computer and job-related software.
• MS Word - Basic Level.
• MS Excel - Intermediate Level.
• MS PowerPoint - Basic Level.
• Experience in a related position.
• Knowledge of banking policies, procedures, consumer products and services.
• Sales and customer service skills.

Responsibilities

• Promotes the sales process through leveraging sales leads, outbound calling, greeting customers, and identifying customer service and product needs.
• Make appropriate recommendations in the selling and cross-selling of Bank products and services.
• Identifies and achieves individual weekly sales goals set by the Branch Manager.
• Incorporate FNB digital products & services into customer interactions.
• Input and maintain effective data quality for referrals, customers, and applicants using branch technology.
• Responsible for the completion and lifecycle of all new and existing relationships according to consumer bank standards.
• Assists with the management of daily sales activity, assisting with pre-shift sales huddles, and monitoring and measuring sales results.
• Completes operational duties of branch as assigned by scheduling work, providing direction, monitoring workflow, maintaining supplies, opening and closing the office, ordering and managing vault cash, and ensure all tasks performed adhere to the current policy and procedures.
• Performs routine operational duties, including traditional teller transactions and other operational tasks according to established policies and procedures.
• Performs other related duties and projects as assigned.
• All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program.
• F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines.

Skills

Customer service

Communication skills

Organizational skills

Detail-oriented

Sales skills

PC skills

MS Word

MS Excel

MS PowerPoint

Banking knowledge

Education

High School diploma or GED

Tools

MS Word

MS Excel

MS PowerPoint

Job description

First National Bank of Pennsylvania in Mooresville, NC seeks a Senior Relationship Banker to execute traditional consumer banking tasks, manage branch leads, and process customer transactions. You will promote cross-selling, follow bank policies, and support risk and regulatory requirements while serving customers at the market locations.

The ideal candidate has strong sales, excellent communication, and customer service skills, with banking knowledge and proficiency in MS Office applications.