Senior Regional Claims Leader - US Casualty

Liberty Mutual Insurance; Suwanee (GA); Hybrid; USD 140,000 - 200,000; Full time

Job summary

Liberty Mutual Insurance seeks a senior Claims Leader to guide USC Claims ops across multiple states, driving loss costs, expense discipline and talent outcomes. This leader will oversee 300+ professionals, align with Underwriting for mobility growth, and balance hands-on management with strategic financial accountability.

The role emphasizes collaboration with Major Accounts and Helmsman Services, with a hybrid work model near hub offices. Strong leadership and analytics are essential.

Qualifications

• Advanced knowledge of insurance and claims handling.
• Strong analytical skills and data-driven decision making.
• Excellent leadership, decision-making, communication and interpersonal skills.
• Demonstrated experience leading in a changing environment.
• Open to risk taking and challenging the status quo.
• Bachelor's degree or equivalent training required; 10+ years of experience leading large and complex operations.
• Advanced degree preferred.

Responsibilities

• Leads, motivates and inspires delivery of business results/claims outcomes through others.
• Sets region priorities and provides direction to focus teams on areas of greatest opportunity.
• Creates a vision and talent strategy to develop staff and create talent pools to ensure availability of future talent.
• Manages resources to ensure best in class service and outcomes.
• Fosters a learning culture that facilitates continuous improvement in a data driven environment.
• Communicates trends or legal changes impacting outcomes or business results to Claims and Stakeholders.
• Interfaces with key Customers, Agents and Brokers to provide an exceptional customer experience.
• Maintains strong working relationships within and outside GRS Claims to ensure delivery on claims value proposition.

Skills

Insurance knowledge

Analytical skills

Leadership

Decision making

Communication

Negotiation

Interpersonal skills

Talent development

Education

Bachelor's degree or equivalent training

Advanced degree preferred

Job description

Liberty Mutual Insurance seeks a senior Claims Leader to guide USC Claims ops across multiple states, driving loss costs, expense discipline and talent outcomes. This leader will oversee 300+ professionals, align with Underwriting for mobility growth, and balance hands-on management with strategic financial accountability.

The role emphasizes collaboration with Major Accounts and Helmsman Services, with a hybrid work model near hub offices. Strong leadership and analytics are essential.