Senior Claims Leader - Auto & General Liability

Liberty Mutual Group; Boston (MA); Hybrid; USD 204,000 - 366,000; Full time

Benefits offered by this job

Competitive Compensation

Flexible Work Arrangements

Top-Notch Retirement Plan

Career Development

Health & Wellness

Commitment to an inclusive environment

Customer first mentality

Continuous improvement and innovation

Job summary

Liberty Mutual is seeking a Senior Claims Leader to drive exceptional claims experiences and cost performance across 300+ professionals in multiple states. You will lead teams, partner with underwriters, and align capacity with business growth while managing risk and talent development.

The role requires 10+ years of experience in leading large operations, a bachelor’s degree, and the ability to work within or near major hub offices. Some remote work is possible.

Qualifications

• Advanced knowledge of insurance and claims handling.
• Strong analytical skills with data-driven decision making.
• Excellent leadership, decision-making, communication and interpersonal skills.

Responsibilities

• Leads, motivates and delivers claims outcomes through others.
• Sets region priorities and directs teams toward opportunities.
• Develops talent pools and fosters a learning culture in a data-driven environment.
• Communicates trends and regulatory impacts to stakeholders.
• Maintains strong relationships with customers, agents and brokers throughout the claim lifecycle.

Skills

Change Management

Insurance

Sales

Education

Bachelor's degree or equivalent

Job description

Liberty Mutual is seeking a Senior Claims Leader to drive exceptional claims experiences and cost performance across 300+ professionals in multiple states. You will lead teams, partner with underwriters, and align capacity with business growth while managing risk and talent development.

The role requires 10+ years of experience in leading large operations, a bachelor’s degree, and the ability to work within or near major hub offices. Some remote work is possible.