Regional Claims Leader: Growth & Excellence

Liberty Mutual Insurance; Indianapolis (IN); Hybrid; USD 150,000 - 210,000; Full time

Job summary

Liberty Mutual Insurance is seeking a senior claims leader for the USC Claims Leadership Team. This role delivers exceptional claims experiences while driving loss cost performance, expense discipline and talent outcomes across 300+ professionals, spanning Auto and General Liability with Major Accounts and Helmsman Management Services.

The role blends hands-on leadership of claims operations with strategic accountability for financial outcomes, risk management, and talent development, while

Qualifications

• Advanced knowledge of insurance and claims handling.
• Strong analytical skills and data driven decision making.
• Excellent leadership, decision-making, communication, negotiation and interpersonal skills.
• Demonstrated experience leading in a changing environment.
• Open to risk taking and challenging the status quo.
• Bachelor's degree or equivalent training required, 10+ years of experience related to leading large and complex operations.
• Advanced degree preferred.

Responsibilities

• Leads, motivates and inspires delivery of business results/claims outcomes through others.
• Sets region priorities and provides direction to focus teams on areas of greatest opportunity.
• Creates a vision and talent strategy to develop staff and create talent pools to ensure availability of future talent. Engages, attracts and retains diverse exceptional claims talent and holds others accountable for attracting and developing talent.
• Manages resources to ensure best in class service and outcomes.
• Fosters a learning culture that facilitates continuous improvement in a data driven environment.
• Communicates within Claims and Stakeholders any trends or legal changes impacting outcomes or business results.
• Interfaces with key Customers, Agents and Brokers at point of sale, throughout the lifecycle and as a thought leader on technical matters, to provide an exceptional customer experience.
• Maintains strong working relationships within and outside GRS Claims to ensure delivery on claims` customer value proposition.

Skills

Leadership

Analytical skills

Communication

Negotiation

Insurance knowledge

Education

Bachelor's degree or equivalent

10+ years leading large operations

Advanced degree preferred

Job description

Liberty Mutual Insurance is seeking a senior claims leader for the USC Claims Leadership Team. This role delivers exceptional claims experiences while driving loss cost performance, expense discipline and talent outcomes across 300+ professionals, spanning Auto and General Liability with Major Accounts and Helmsman Management Services.

The role blends hands-on leadership of claims operations with strategic accountability for financial outcomes, risk management, and talent development, while