VP, Regional Claims Leader — Growth, Ops & Talent

Liberty Mutual Insurance; Hoffman Estates (IL); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Liberty Mutual Insurance seeks a senior claims leader to drive exceptional service and manage loss costs across a multi-state network of 300+ claims professionals in Auto and General Liability. The role blends hands‑on leadership with strategic accountability for financial outcomes, risk management, and talent development.

The position offers flexible work options with a preference for candidates within 50 miles of hub offices, with in-office presence up to two days per week where eligible.

Qualifications

• Advanced knowledge of insurance and claims handling.
• Strong analytical skills and data-driven decision making.
• Excellent leadership, decision-making, communication and interpersonal skills.
• Demonstrated experience leading in a changing environment.
• Open to risk taking and challenging the status quo.

Responsibilities

• Leads, motivates and inspires delivery of business results/claims outcomes through others.
• Sets region priorities and provides direction to focus teams on opportunities.
• Creates a vision and talent strategy to develop staff and create talent pools for future needs.
• Manages resources to ensure best in class service and outcomes.
• Fosters a learning culture with data-driven improvement.
• Communicates trends or legal changes impacting outcomes or business results.
• Interfaces with Customers, Agents and Brokers to provide an exceptional customer experience.
• Maintains strong relationships within and outside GRS Claims to deliver value.

Skills

Advanced insurance knowledge

Analytical

Leadership

Communication

Negotiation

People management

Education

Bachelor's degree or equivalent

Advanced degree preferred

Job description

Liberty Mutual Insurance seeks a senior claims leader to drive exceptional service and manage loss costs across a multi-state network of 300+ claims professionals in Auto and General Liability. The role blends hands‑on leadership with strategic accountability for financial outcomes, risk management, and talent development.

The position offers flexible work options with a preference for candidates within 50 miles of hub offices, with in-office presence up to two days per week where eligible.