Senior Regional Account Leader - Remote Growth & Strategy

BCD Travel; United States; À distance; USD 124 000 - 166 000; Plein temps

Avantages offerts par ce poste

Flexible hours and remote work options

Career development opportunities

Travel industry perks and discounts

Generous vacation days

Wellbeing tools in compensation

Résumé du poste

BCD Travel is seeking a Senior Manager, Regional Account Management to oversee and grow regional and global client accounts, driving retention, growth, and service excellence across markets. You will align with global strategies, monitor KPIs, and lead performance reviews with senior stakeholders.

You’ll partner with Global Account Managers and internal teams, shaping strategies, ensuring operational excellence, and delivering superior travel programs that meet client objectives and financial

Qualifications

• Minimum 5 years in account management, travel management, or client program management.
• Experience managing regional or global client accounts across multiple markets.
• Strong understanding of business travel operations and account management.
• Proven ability to build and maintain senior stakeholder relationships.

Responsabilités

• Manage and grow relationships with assigned regional and global client accounts.
• Ensure client retention, satisfaction, and achievement of contractual commitments.
• Develop and execute regional business plans aligned with global account strategies.
• Monitor account performance, financial results, SLAs, and KPIs.
• Lead quarterly business reviews and present performance insights to clients.
• Identify opportunities to increase revenue through upselling and cross-selling.
• Support regional implementation of new business and program enhancements.
• Collaborate with internal teams, partners, and affiliates to ensure service excellence.
• Manage regional reporting, operational escalations, and business continuity planning.
• Provide leadership, coaching, and development support to account team members where applicable.

Connaissances

Account management

Relationship management

Strategic planning

Negotiation

Financial acumen

Travel industry knowledge

Outils

CRM systems

Description du poste

BCD Travel is seeking a Senior Manager, Regional Account Management to oversee and grow regional and global client accounts, driving retention, growth, and service excellence across markets. You will align with global strategies, monitor KPIs, and lead performance reviews with senior stakeholders.

You’ll partner with Global Account Managers and internal teams, shaping strategies, ensuring operational excellence, and delivering superior travel programs that meet client objectives and financial