Remote Senior Director, Strategic Account Management

World Travel, Inc.; Exton (PA); Remote; USD 120,000 - 180,000; Full time

Job summary

World Travel, Inc. is seeking a Director of Account Management to lead a high-performing team focused on delivering exceptional post-sale client experiences across a portfolio of corporate travel accounts.

You will foster consultative relationships, drive retention, and partner across the organization to deepen client partnerships and business growth. You will translate client needs into actionable strategies, mentor a team, and collaborate with Operations, Client & Consulting Services, and

Qualifications

• Leadership experience in corporate travel management, consulting, account management, or a related client-facing environment.
• Proven track record coaching teams responsible for client retention, service delivery, and relationship management.
• Strong ability to build credibility with client stakeholders, including senior leaders and executive sponsors.
• Consultative approach to understanding client needs and delivering meaningful solutions.

Responsibilities

• Lead, coach, and develop a high-performing account management team delivering exceptional client experiences.
• Establish clear expectations, provide ongoing coaching, and support team members in client consultations, reviews, presentations, and issue resolution.
• Build and maintain relationships with key client stakeholders, including travel managers and executive sponsors.
• Serve as a senior point of contact for strategic client discussions, escalations, and relationship management.
• Partner with clients to understand business objectives, identify opportunities, and recommend solutions that improve program performance.
• Collaborate with Operations, Client & Consulting Services, Business Solutions, and other internal teams to ensure seamless service delivery.
• Leverage reporting, insights, and industry knowledge to identify trends, address risks, and support informed decision-making.

Skills

Leadership

Account Management

Strategic Thinking

Coaching & Development

Client Relationships

Consultative Sales/ADvising

Data & Reporting

Job description

World Travel, Inc. is seeking a Director of Account Management to lead a high-performing team focused on delivering exceptional post-sale client experiences across a portfolio of corporate travel accounts.

You will foster consultative relationships, drive retention, and partner across the organization to deepen client partnerships and business growth. You will translate client needs into actionable strategies, mentor a team, and collaborate with Operations, Client & Consulting Services, and