Senior Manager, Regional Account Management

BCD Travel; United States; Remote; USD 124,000 - 166,000; Full time

Benefits offered by this job

Flexible hours and remote work options

Career development opportunities

Travel industry perks and discounts

Generous vacation days

Wellbeing tools in compensation

Job summary

BCD Travel is seeking a Senior Manager, Regional Account Management to oversee and grow regional and global client accounts, driving retention, growth, and service excellence across markets. You will align with global strategies, monitor KPIs, and lead performance reviews with senior stakeholders.

You’ll partner with Global Account Managers and internal teams, shaping strategies, ensuring operational excellence, and delivering superior travel programs that meet client objectives and financial

Qualifications

• Minimum 5 years in account management, travel management, or client program management.
• Experience managing regional or global client accounts across multiple markets.
• Strong understanding of business travel operations and account management.
• Proven ability to build and maintain senior stakeholder relationships.

Responsibilities

• Manage and grow relationships with assigned regional and global client accounts.
• Ensure client retention, satisfaction, and achievement of contractual commitments.
• Develop and execute regional business plans aligned with global account strategies.
• Monitor account performance, financial results, SLAs, and KPIs.
• Lead quarterly business reviews and present performance insights to clients.
• Identify opportunities to increase revenue through upselling and cross-selling.
• Support regional implementation of new business and program enhancements.
• Collaborate with internal teams, partners, and affiliates to ensure service excellence.
• Manage regional reporting, operational escalations, and business continuity planning.
• Provide leadership, coaching, and development support to account team members where applicable.

Skills

Account management

Relationship management

Strategic planning

Negotiation

Financial acumen

Travel industry knowledge

Tools

CRM systems

Job description

Shape what's next with BCD

Senior Manager, Regional Account Management

Full time, Australia

As a Senior Regional Account Manager you will oversee and enhance the performance of a portfolio of regional and global client accounts. In this role, you will be responsible for driving client retention, business growth, operational excellence, and financial performance across the assigned region. Working closely with Global Account Managers, clients, and internal stakeholders, you will ensure successful delivery of travel program objectives while building strong client relationships and supporting strategic business initiatives.

As a Senior Manager, Regional Account Management you will

• Manage and grow relationships with assigned regional and global client accounts.
• Ensure client retention, satisfaction, and achievement of contractual commitments.
• Develop and execute regional business plans aligned with global account strategies.
• Monitor account performance, financial results, SLAs, and KPIs.
• Lead quarterly business reviews and present performance insights to clients.
• Identify opportunities to increase revenue through upselling and cross-selling.
• Support regional implementation of new business and program enhancements.
• Collaborate with internal teams, partners, and affiliates to ensure service excellence.
• Manage regional reporting, operational escalations, and business continuity planning.
• Provide leadership, coaching, and development support to account team members where applicable.

About you

• Minimum 5 years' experience in account management, travel management, or client program management.
• Experience managing regional or global client accounts across multiple markets.
• Strong understanding of business travel operations and account management.
• Proven ability to build and maintain senior stakeholder relationships.
• Strong commercial and financial acumen.
• Experience working with SLAs, KPIs, and client performance reporting.
• Excellent communication, presentation, and negotiation skills.
• Strong problem-solving and project management capabilities.
• Fluent in business English.
• Ability to travel domestically and internationally when required.

Why you’ll love working here

Join a global industry leader where curiosity drives innovation, growth is continuous, and every voice matters. At BCD, you'll have the freedom to make an impact, the support to develop your potential, and the opportunity to help shape the future of travel.

Meet BCD

BCD Travel creates connections that move people and ideas forward. Through open technology and trusted human expertise, we help companies and people navigate change, simplify complexity and make confident decisions about how and when they travel. Our intuitive digital experiences for every stakeholder power journeys that fuel success and drive progress. With 15,000+ dedicated team members serving clients in 170+ countries, BCD is shaping a more sustainable future for business travel. Industry-leading meetings and events management and a global consultancy complete our suite of solutions and services. In 2025, BCD achieved $24.4 billion in sales. For more information, visit www.bcdtravel.com .

Get to know us by exploring our career site and checking out our social media:

Career site BCD

https://www.linkedin.com/company/bcd-travel/

https://www.instagram.com/bcdtravel/

https://www.bcdtravel.com/blog/

What’s in it for you

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Work at the forefront of travel technology and help shape the future of business travel
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated
• Work From Anywhere opportunity for 60 days per year

We’re dedicated to building a diverse, inclusive and authentic workplace.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at [e-mail] .