Referral Coordinator: Patient Access & Care Liaison

Nevada Health Centers I; Las Vegas (NV); On-site; USD 18,000 - 21,000; Full time

Job summary

Nevada Health Centers in Las Vegas, NV is seeking a Referral Coordinator to manage patient referrals for specialty services, diagnostic testing, and outpatient care across multiple sites. You will obtain insurance authorizations when needed and track referral activity to ensure smooth patient flow.

The role emphasizes strong communication, accurate documentation in EMR, and proactive coordination with patients and providers.

Qualifications

• High school diploma or GED.
• 1 year medical office experience.
• Strong communication skills including written and verbal communication.
• 1 year experience with insurance carriers, prior authorizations, and/or coordination of care.
• Experience with Electronic Health Records highly preferred.
• Previous experience using a multi-line phone system.
• Ability to manage time effectively.

Responsibilities

• Provides exceptional customer service to both internal and external customers.
• Coordinate all primary care referrals to designated site (e.g., specialty services, diagnostic testing, and other outpatient services).
• Act as a patient liaison/advocate, to ensure optimal patient experience in assessing NVHC services and referred care.
• Obtain prior authorization as needed.
• Attend required meetings and participate in committees as requested.
• Completes appropriate patient documentation in electronic medical records.
• Maintain constant and proactive communication with the patient regarding referral.
• Assist patients in problem solving potential issues with insurance, financial, or social issues.
• Accurately maintain referral network contact information.
• Alerts for ways to improve customer service, improve patient flow.

Skills

Communication skills

Medical office experience

GED/High School Diploma

Education

High school diploma or GED

Job description

Nevada Health Centers in Las Vegas, NV is seeking a Referral Coordinator to manage patient referrals for specialty services, diagnostic testing, and outpatient care across multiple sites. You will obtain insurance authorizations when needed and track referral activity to ensure smooth patient flow.

The role emphasizes strong communication, accurate documentation in EMR, and proactive coordination with patients and providers.