Referral Coordinator: Patient Access & Care Coordination

Nevada Health Centers; Las Vegas (NV); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

PPO plan

403(b) retirement

Generous time off

Life/AD&D & LTD

Job summary

Nevada Health Centers is seeking a Referral Coordinator in Las Vegas to coordinate and process patient referrals for specialty services and diagnostics across multiple primary care providers. You will obtain authorizations and maintain documentation throughout the referral process.

The role emphasizes exceptional customer service, effective communication with patients and insurance entities, and proactive problem solving to ensure smooth referral workflows and high patient satisfaction.

Qualifications

• High school diploma or GED required.
• 1 year medical office experience required.
• Strong communication skills including written and verbal communication.

Responsibilities

• Coordinate all primary care referrals to designated site (e.g., specialty services, diagnostic testing, and other outpatient services)
• Act as a patient liaison/advocate to ensure optimal patient experience in assessing NVHC services and referred care
• Obtain prior authorization as needed
• Attend required meetings and participate in committees as requested.
• Completes appropriate patient documentation in electronic medical records.
• Maintain constant and proactive communication with the patient regarding referral
• Assist patients in problem solving potential issues with insurance, financial, or social issues
• Accurately maintain referral network contact information
• Alerts for ways to improve customer service, improve patient flow

Skills

Medical office experience

Communication skills

Customer service

Education

High school diploma or GED

Job description

Nevada Health Centers is seeking a Referral Coordinator in Las Vegas to coordinate and process patient referrals for specialty services and diagnostics across multiple primary care providers. You will obtain authorizations and maintain documentation throughout the referral process.

The role emphasizes exceptional customer service, effective communication with patients and insurance entities, and proactive problem solving to ensure smooth referral workflows and high patient satisfaction.