Senior Referral Navigator — Patient Care & Coordination

Jobtome; Boulder City (MO); On-site; USD 28,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan options

Dental, Vision, Life & AD&D Insurance

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus

Job summary

UnitedHealth Group, through its Southwest Medical Referral Office (an Optum unit), seeks a friendly, patient-focused Senior Referral Navigator. This role supports the clinical team, manages referrals, schedules appointments, and assists with prior authorizations in a fast-paced environment.

No evenings or weekends expected. The position emphasizes accuracy, compassionate communication, and collaboration with providers to ensure timely care.

Qualifications

• 5+ years of medical customer service experience.

Responsibilities

• Respond to patient questions in person or over the phone.
• Scheduling patient office/infusion appointments.
• Processing outbound referral orders and obtaining prior authorization.

Skills

Medical customer service

Telephone & written communication

Microsoft Outlook

Excel

Multi-tasking

Education

High School Diploma/GED

Tools

Microsoft Word

Job description

UnitedHealth Group, through its Southwest Medical Referral Office (an Optum unit), seeks a friendly, patient-focused Senior Referral Navigator. This role supports the clinical team, manages referrals, schedules appointments, and assists with prior authorizations in a fast-paced environment.

No evenings or weekends expected. The position emphasizes accuracy, compassionate communication, and collaboration with providers to ensure timely care.