Senior Referral Navigator: Care Coordination & Outreach

Optum; Winchester (VA); On-site; USD 28,000 - 50,000; Full time

Job summary

UnitedHealth Group’s Southwest Medical Referral Office in Las Vegas, NV seeks a Senior Referral Navigator to join a patient‑focused team. You will manage referrals, schedule appointments, obtain prior authorizations, and coordinate care in a high-volume setting.

The role emphasizes strong customer service, accurate data entry, and collaboration with care teams to meet financial, clinical, and service goals.

Qualifications

• High School Diploma/GED or equivalent is required.
• 5+ years of medical customer service experience.
• 3+ years of experience in a medical setting.
• Intermediate computer proficiency with multiple applications including Microsoft Outlook, Excel, and Word.

Responsibilities

• Respond to patient questions in person or over the phone.
• Schedule patient office/infusion appointments.
• Process all outbound referral orders.
• Obtain prior authorization for outbound referrals.
• Enter/process patient referral data in computer systems.
• Generate reports on patient data.
• Perform other duties as assigned.

Skills

Customer service

Communication skills

Education

High School Diploma or GED

Tools

Microsoft Outlook

Excel

Word

Job description

UnitedHealth Group’s Southwest Medical Referral Office in Las Vegas, NV seeks a Senior Referral Navigator to join a patient‑focused team. You will manage referrals, schedule appointments, obtain prior authorizations, and coordinate care in a high-volume setting.

The role emphasizes strong customer service, accurate data entry, and collaboration with care teams to meet financial, clinical, and service goals.