Senior Quality & Process Controls Leader

Openkrill; United States; Remote; USD 90,000 - 150,000; Full time

Job summary

Forward Financing, a Boston‑based fintech with a national footprint, seeks a Senior Quality Specialist to elevate QA from traditional checks to proactive, First Line of Defense governance. You will design scalable control frameworks across hybrid operations, partnering with Operations, Product, Engineering, and Compliance.

The role focuses on identifying systemic risks, evaluating control design, and delivering audit‑ready artifacts while driving process excellence and improved customer

Qualifications

• 3+ years of experience in process QA, operational risk, risk & controls, or business process management.

Responsibilities

• Lead risk control self assessment activities to identify operational risks, evaluate controls, and develop mitigation strategies.
• Evaluate end‑to‑end processes to simplify, standardize, automate, and improve workflows.
• Perform deep‑dive root cause analyses on systemic defects, distinguishing between human error and systemic control flaws.
• Analyze data and operational trends to identify systemic risks and improvement opportunities.
• Support new operating models and pilots by establishing controls and risk measurements.
• Track remediation initiatives and report on key risks and trends to leadership.
• Challenge existing processes to optimize risk, efficiency, and customer experience.
• Package control testing proof, risk registers, and remediation logs.
• Monitor Systemic KRIs, report on aging remediation plans during monthly risk reviews, and advise Product and Engineering on control design for new products and automated tools.

Skills

Process QA

Operational risk

Risk & controls

Business process mgmt

Job description

Forward Financing, a Boston‑based fintech with a national footprint, seeks a Senior Quality Specialist to elevate QA from traditional checks to proactive, First Line of Defense governance. You will design scalable control frameworks across hybrid operations, partnering with Operations, Product, Engineering, and Compliance.

The role focuses on identifying systemic risks, evaluating control design, and delivering audit‑ready artifacts while driving process excellence and improved customer