Senior Quality & Performance Standards Leader

Travelers Companies, Inc.; Hartford (CT); Presencial; USD 107.000 - 176.000; Tempo integral

Benefícios oferecidos por esta vaga

Health Insurance

401(k) matching

Pension Plan

Student loan repayment program

Resumo da vaga

Travelers is seeking a Manager for the TRM Quality and Performance Standards team to oversee the most complex state and functional portfolios end-to-end. You will lead quality control, drive audits, and implement state plan changes, serving as a senior technical anchor and mentor within a cross-functional setting.

You will coordinate with underwriting, premium audit, risk control, and operations, ensuring accuracy and scalability of materials and processes across multiple states.

Qualificações

• Bachelor's degree in Business, Finance, Insurance or related field.
• 7+ years of progressive workers' compensation or assigned risk experience.
• CPCU, AIC, or other relevant professional designations.
• Deep knowledge of WC assigned risk market including WCIP mechanics and NCCI frameworks; independence bureau states; experience leading quality control programs; track record of owning complex responsibilities end-to-end
• Strong relationship management skills with the ability to represent the function credibility in internal and external conversations.

Responsabilidades

• Own all operational activities for assigned states, including technical oversight and escalation support where junior team members own states.
• Track, interpret, and coordinate implementation of circulars, bureau bulletins, and state plan changes - from impact assessment through execution and documentation updates.
• Plan and execute self-audits, maintain continuous triennial audit readiness, and track findings through resolution. May lead the self audit program by delegation.
• Own quality oversight for TRM's most complex Direct Assignment clients, driving corrective action and contributing to leadership reporting.
• Serve as senior mentor to less experienced consultants. Cover for the Director on operational matters and represent the function cross-functionally.
• Identify and act on opportunities to improve performance standards documentation, desktop procedures, and state requirement updates - eliminating redundancy and ensuring materials stay current and scalable.

Conhecimentos

Bachelor's degree in related field

7+ years workers' compensation or risk

CPCU or AIC designation

WC assigned risk market knowledge

Relationship management

Formação

Bachelor's degree in Business, Finance, Insurance or related field

Descrição da vaga

Travelers is seeking a Manager for the TRM Quality and Performance Standards team to oversee the most complex state and functional portfolios end-to-end. You will lead quality control, drive audits, and implement state plan changes, serving as a senior technical anchor and mentor within a cross-functional setting.

You will coordinate with underwriting, premium audit, risk control, and operations, ensuring accuracy and scalability of materials and processes across multiple states.