Manager, Quality & Performance Standards, Travelers Residual Markets

Travelers; Hartford (CT); On-site; USD 107,000 - 176,000; Full time

Benefits offered by this job

Health Insurance

401(k) matching

Pension Plan

Student loan repayment program

Job summary

Travelers is seeking a Manager for the TRM Quality and Performance Standards team to oversee the most complex state and functional portfolios end-to-end. You will lead quality control, drive audits, and implement state plan changes, serving as a senior technical anchor and mentor within a cross-functional setting.

You will coordinate with underwriting, premium audit, risk control, and operations, ensuring accuracy and scalability of materials and processes across multiple states.

Qualifications

• Bachelor's degree in Business, Finance, Insurance or related field.
• 7+ years of progressive workers' compensation or assigned risk experience.
• CPCU, AIC, or other relevant professional designations.
• Deep knowledge of WC assigned risk market including WCIP mechanics and NCCI frameworks; independence bureau states; experience leading quality control programs; track record of owning complex responsibilities end-to-end
• Strong relationship management skills with the ability to represent the function credibility in internal and external conversations.

Responsibilities

• Own all operational activities for assigned states, including technical oversight and escalation support where junior team members own states.
• Track, interpret, and coordinate implementation of circulars, bureau bulletins, and state plan changes - from impact assessment through execution and documentation updates.
• Plan and execute self-audits, maintain continuous triennial audit readiness, and track findings through resolution. May lead the self audit program by delegation.
• Own quality oversight for TRM's most complex Direct Assignment clients, driving corrective action and contributing to leadership reporting.
• Serve as senior mentor to less experienced consultants. Cover for the Director on operational matters and represent the function cross-functionally.
• Identify and act on opportunities to improve performance standards documentation, desktop procedures, and state requirement updates - eliminating redundancy and ensuring materials stay current and scalable.

Skills

Bachelor's degree in related field

7+ years workers' compensation or risk

CPCU or AIC designation

WC assigned risk market knowledge

Relationship management

Education

Bachelor's degree in Business, Finance, Insurance or related field

Job description

Who Are We?

Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Underwriting

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$106,600.00 - $175,900.00

Target Openings

1

What Is the Opportunity?

Travelers Residual Markets (TRM) operates as a servicing carrier in the workers' compensation assigned risk market, maintaining compliance, quality, and performance standards across a multi-state portfolio. The TRM Quality and Performance Standards team is responsible for quality control, audit, operational performance, and documentation functions that keep TRM running with consistency and precision across four core disciplines: Underwriting, Premium Audit, Risk Control, and Operations.

As a Manager, you will sit at the intersection of deep subject matter expertise and emerging leadership - operating as TRM's most advanced technical authority while also taking on meaningful responsibility for team coordination and day-to-day operational oversight where the organizational structure requires it. You will own the most complex state and functional portfolios end-to-end, lead high-stakes quality control and audit work, and serve as the primary driver of circular and state plan change implementation across the team. You will serve as the team's senior technical anchor and are responsible for mentoring peers, leading cross-functional initiatives, and representing the function in leadership conversations.

What Will You Do?

• Own all operational activities for assigned states, including technical oversight and escalation support where junior team members own states.
• Track, interpret, and coordinate implementation of circulars, bureau bulletins, and state plan changes - from impact assessment through execution and documentation updates.
• Plan and execute self-audits, maintain continuous triennial audit readiness, and track findings through resolution. May lead the self audit program by delegation.
• Own quality oversight for TRM's most complex Direct Assignment clients, driving corrective action and contributing to leadership reporting.
• Serve as senior mentor to less experienced consultants. Cover for the Director on operational matters and represent the function cross-functionally.
• Identify and act on opportunities to improve performance standards documentation, desktop procedures, and state requirement updates - eliminating redundancy and ensuring materials stay current and scalable.
• Serve as subject matter expert across Underwriting, Premium Audit, Risk Control, and Operations, and as the primary technical point of contact for Underwriting on assigned state matters.
• Own carrier performance monitoring for assigned states - tracking results, surfacing trends, supporting the NCCI bid process, and serving as a trusted technical advisor across internal disciplines.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Bachelor's degree in Business, Finance, Insurance or related field.
• 7+ years of progressive workers' compensation or assigned risk experience.
• CPCU, AIC, or other relevant professional designations.
• Deep knowledge of WC assigned risk market including WCIP mechanics and NCCI frameworks, and independence bureau states; experience leading quality control programs; track record of owning complex responsibilities end-to-end
• Strong relationship management skills with the ability to represent the function credibility in internal and external conversations.

What is a Must Have?

• 6 years of progressive workers' compensation or insurance compliance experience.

What Is in It for You?

• Health Insurance : Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100