Senior Quality & Performance Standards Manager

Travelers; United States; Presencial; USD 107.000 - 176.000; Tempo integral

Benefícios oferecidos por esta vaga

Health Insurance

401(k) Matching

Pension Plan

Paid Time Off

Wellness Program

Volunteer Encouragement

Resumo da vaga

Travelers is seeking a Manager for Travelers Residual Markets (TRM) Quality and Performance Standards to oversee complex state portfolios and drive high‑level quality work across Underwriting, Premium Audit, Risk Control, and Operations.

You will mentor peers, coordinate circulars and state plan changes, and ensure audit readiness while representing the function in leadership discussions. A strong background in WC assigned risk and designations such as CPCU/AIC is essential.

Qualificações

• Bachelor’s degree in Business, Finance, Insurance or related field.
• 7+ years of progressive workers’ compensation or assigned risk experience.
• CPCU, AIC, or other relevant professional designations.
• Deep knowledge of WC assigned risk market including WCIP mechanics and NCCI frameworks; experience leading quality control programs.
• Strong relationship management skills with the ability to represent the function credibly in internal and external conversations.

Responsabilidades

• Own all operational activities for assigned states, including technical oversight and escalation support where junior team members own states.
• Track, interpret, and coordinate implementation of circulars, bureau bulletins, and state plan changes — from impact assessment through execution and documentation updates.
• Plan and execute self-audits, maintain continuous triennial audit readiness, and track findings through resolution.
• May lead the self audit program by delegation.
• Own quality oversight for TRM's most complex Direct Assignment clients, driving corrective action and contributing to leadership reporting.
• Serve as senior mentor to less experienced consultants.
• Cover for the Director on operational matters and represent the function cross-functionally.
• Identify and act on opportunities to improve performance standards documentation, desktop procedures, and state requirement updates — eliminating redundancy and ensuring materials stay current and scalable.
• Serve as subject matter expert across Underwriting, Premium Audit, Risk Control, and Operations, and as the primary technical point of contact for Underwriting on assigned state matters.
• Own carrier performance monitoring for assigned states — tracking results, surfacing trends, supporting the NCCI bid process, and serving as a trusted technical advisor across internal disciplines.
• Perform other duties as assigned.

Conhecimentos

7+ years of workers’ compensation or [

Formação

Bachelor’s degree in Business, Finance, Insurance or related field

CPCU

AIC

Descrição da vaga

Travelers is seeking a Manager for Travelers Residual Markets (TRM) Quality and Performance Standards to oversee complex state portfolios and drive high‑level quality work across Underwriting, Premium Audit, Risk Control, and Operations.

You will mentor peers, coordinate circulars and state plan changes, and ensure audit readiness while representing the function in leadership discussions. A strong background in WC assigned risk and designations such as CPCU/AIC is essential.