Senior Lead, Quality & Performance Standards

The Travelers Indemnity Company; Hartford (CT); Presencial; USD 107.000 - 176.000; Tempo integral

Benefícios oferecidos por esta vaga

Health Insurance

401(k) Matching

Paid Time Off (minimum 20 days)

Wellness Program

Volunteer Encouragement

Resumo da vaga

The Travelers Indemnity Company, Hartford, CT, seeks a senior leader for Travel ers Residual Markets (TRM) Quality and Performance Standards. You will own complex state portfolios, lead high-stakes quality control and audit work, and mentor peers while coordinating cross-functional initiatives.

You will drive state plan changes and serve as the primary technical anchor across disciplines. This role requires 7+ years in workers’ compensation or assigned risk, with CPCU/AIC or equivalent

Qualificações

• Bachelor’s degree in Business, Finance, Insurance or related field.
• 7+ years of progressive workers’ compensation or assigned risk experience.
• CPCU, AIC, or other relevant professional designations.
• Deep knowledge of WC assigned risk market including WCIP mechanics and NCCI frameworks; independence bureau states; experience leading quality control programs.

Responsabilidades

• Own all operational activities for assigned states, including technical oversight and escalation support where junior team members own states.
• Track, interpret, and coordinate implementation of circulars, bureau bulletins, and state plan changes — from impact assessment through execution and documentation updates.
• Plan and execute self-audits, maintain continuous triennial audit readiness, and track findings through resolution. May lead the self audit program by delegation.
• Own quality oversight for TRM's most complex Direct Assignment clients, driving corrective action and contributing to leadership reporting.
• Serve as senior mentor to less experienced consultants. Cover for the Director on operational matters and represent the function cross-functionally.
• Identify and act on opportunities to improve performance standards documentation, desktop procedures, and state requirement updates — eliminating redundancy and ensuring materials stay current and scalable.
• Serve as subject matter expert across Underwriting, Premium Audit, Risk Control, and Operations, and as the primary technical point of contact for Underwriting on assigned state matters.
• Own carrier performance monitoring for assigned states — tracking results, surfacing trends, supporting the NCCI bid process, and serving as a trusted technical advisor across internal disciplines.
• Perform other duties as assigned.

Conhecimentos

Leadership

Quality control

Stakeholder management

Relationship management

Formação

Bachelor’s degree (Business, Finance, Insurance)

CPCU / AIC or other professional designation

Descrição da vaga

The Travelers Indemnity Company, Hartford, CT, seeks a senior leader for Travel ers Residual Markets (TRM) Quality and Performance Standards. You will own complex state portfolios, lead high-stakes quality control and audit work, and mentor peers while coordinating cross-functional initiatives.

You will drive state plan changes and serve as the primary technical anchor across disciplines. This role requires 7+ years in workers’ compensation or assigned risk, with CPCU/AIC or equivalent