Manager, Quality & Performance Standards, Travelers Residual Markets

Travelers; Hartford (CT); On-site; USD 107,000 - 176,000; Full time

Benefits offered by this job

Health Insurance

401(k) matching

Paid Time Off

Wellness Program

Volunteer Rewards

Job summary

Travelers in Hartford is seeking a Manager to lead the TRM Quality and Performance Standards team in handling complex state portfolios across underwriting, premium audit, risk control, and operations. You will own end-to-end responsibilities, mentor peers, and drive cross-functional initiatives with senior leadership.

The role requires at least 6 years in workers’ compensation or assigned risk, plus professional designations like CPCU or AIC.

Qualifications

• 6 years of progressive workers' compensation or insurance compliance experience.
• Bachelor’s degree in Business, Finance, Insurance or related field.
• CPCU or AIC designation.
• Deep knowledge of WC assigned risk market including WCIP mechanics and NCCI frameworks; independence bureau states; lead quality control programs.

Responsibilities

• Own all operational activities for assigned states, including technical oversight and escalation support where junior team members own states.
• Track, interpret, and coordinate implementation of circulars, bureau bulletins, and state plan changes— from impact assessment through execution and documentation updates.
• Plan and execute self-audits, maintain continuous triennial audit readiness, and track findings through resolution.
• May lead the self audit program by delegation. Own quality oversight for TRM's most complex Direct Assignment clients, driving corrective action.
• Serve as senior mentor to less experienced consultants. Cover for the Director on operational matters and represent the function cross-functionally.
• Identify and act on opportunities to improve performance standards documentation, desktop procedures, and state requirement updates.
• Serve as subject matter expert across Underwriting, Premium Audit, Risk Control, and Operations, and as the primary technical point of contact for Underwriting on assigned state matters.
• Own carrier performance monitoring for assigned states — tracking results, surfacing trends, supporting the NCCI bid process, and serving as a trusted technical advisor across internal disciplines.
• Perform other duties as assigned.

Skills

Relationship management

Mentoring

Leadership

Education

Bachelor’s degree in Business, Finance, Insurance or related field

CPCU

AIC

Job description

Who Are We?

Taking care of our customers, our communities and each one. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$106,600.00 - $175,900.00

Target Openings

1

What Is the Opportunity?

Travelers Residual Markets (TRM) operates as a servicing carrier in the workers' compensation assigned risk market, maintaining compliance, quality, and performance standards across a multi-state portfolio. The TRM Quality and Performance Standards team is responsible for quality control, audit, operational performance, and documentation functions that keep TRM running with consistency and precision across four core disciplines: Underwriting, Premium Audit, Risk Control, and Operations.

As a Manager, you will sit at the intersection of deep subject matter expertise and emerging leadership — operating as TRM's most advanced technical authority while also taking on meaningful responsibility for team coordination and day-to-day operational oversight where the organizational structure requires it. You will own the most complex state and functional portfolios end-to-end, lead high-stakes quality control and audit work, and serve as the primary driver of circular and state plan change implementation across the team. You will serve as the team's senior technical anchor and are responsible for mentoring peers, leading cross-functional initiatives, and representing the function in leadership conversations.

What Will You Do?

• Own all operational activities for assigned states, including technical oversight and escalation support where junior team members own states.
• Track, interpret, and coordinate implementation of circulars, bureau bulletins, and state plan changes — from impact assessment through execution and documentation updates.
• Plan and execute self-audits, maintain continuous triennial audit readiness, and track findings through resolution. May lead the self audit program by delegation.Own quality oversight for TRM's most complex Direct Assignment clients, driving corrective action and contributing to leadership reporting.
• Serve as senior mentor to less experienced consultants. Cover for the Director on operational matters and represent the function cross-functionally.
• Identify and act on opportunities to improve performance standards documentation, desktop procedures, and state requirement updates — eliminating redundancy and ensuring materials stay current and scalable.
• Serve as subject matter expert across Underwriting, Premium Audit, Risk Control, and Operations, and as the primary technical point of contact for Underwriting on assigned state matters.
• Own carrier performance monitoring for assigned states — tracking results, surfacing trends, supporting the NCCI bid process, and serving as a trusted technical advisor across internal disciplines.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Bachelor’s degree in Business, Finance, Insurance or related field.
• 7+ years of progressive workers’ compensation or assigned risk experience.
• CPCU, AIC, or other relevant professional designations.
• Deep knowledge of WC assigned risk market including WCIP mechanics and NCCI frameworks, and independence bureau states; experience leading quality control programs; track record of owning complex responsibilities end-to-end
• Strong relationship management skills with the ability to represent the function credibility in internal and external conversations.

What is a Must Have?

• 6 years of progressive workers' compensation or insurance compliance experience.

What Is in It for You?

• Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.