Senior Quality & Operations Excellence Manager

CTDI; West Chester (Chester County); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Weekly pay

Monthly incentive bonus

Health insurance

Dental insurance

Vision insurance

401(k)

Life insurance

Disability insurance

Paid holidays and vacation

Job summary

CTDI is seeking a Senior Quality Manager to ensure consistent quality across processes, branches, programs, and customers by implementing standardized practices and KPIs. The role focuses on driving operational improvements, root cause analyses, and effective collaboration with cross-functional teams and customers.

The candidate will manage performance metrics, support audits, and lead continuous improvement initiatives, with travel up to 30%.

Qualifications

• Minimum of 10 years of warehouse operations management experience.
• Six Sigma Green Belt required, LEAN experience preferred.
• ISO Lead Auditor Certification and telecom/cable experience preferred.

Responsibilities

• Develop and implement standardized quality practices across processes, branches, and programs.
• Drive operational excellence plans and monitor performance.
• Lead root cause investigations and implement corrective actions.
• Coordinate with Operations, IT, Quality, and Billing to drive improvements.
• Present program performance to customers and internal stakeholders.
• Travel up to 30%.

Skills

Six Sigma

Organized

Analytical

Communication skills

Presentations

Root cause analysis

Documentation

Team player

Flexibility

Education

Bachelor's degree in Business, Project Management, Supply Chain or related discipline

Job description

CTDI is seeking a Senior Quality Manager to ensure consistent quality across processes, branches, programs, and customers by implementing standardized practices and KPIs. The role focuses on driving operational improvements, root cause analyses, and effective collaboration with cross-functional teams and customers.

The candidate will manage performance metrics, support audits, and lead continuous improvement initiatives, with travel up to 30%.