Senior Manager, Quality & Performance Standards

Travelers Companies, Inc.; Hartford (CT); On-site; USD 107,000 - 176,000; Full time

Benefits offered by this job

Health Insurance

401(k) matching

Paid Time Off

Wellness Program

Volunteer Rewards

Job summary

Travelers in Hartford is seeking a Manager to lead the TRM Quality and Performance Standards team in handling complex state portfolios across underwriting, premium audit, risk control, and operations. You will own end-to-end responsibilities, mentor peers, and drive cross-functional initiatives with senior leadership.

The role requires at least 6 years in workers’ compensation or assigned risk, plus professional designations like CPCU or AIC.

Qualifications

• 6 years of progressive workers' compensation or insurance compliance experience.
• Bachelor’s degree in Business, Finance, Insurance or related field.
• CPCU or AIC designation.
• Deep knowledge of WC assigned risk market including WCIP mechanics and NCCI frameworks; independence bureau states; lead quality control programs.

Responsibilities

• Own all operational activities for assigned states, including technical oversight and escalation support where junior team members own states.
• Track, interpret, and coordinate implementation of circulars, bureau bulletins, and state plan changes— from impact assessment through execution and documentation updates.
• Plan and execute self-audits, maintain continuous triennial audit readiness, and track findings through resolution.
• May lead the self audit program by delegation. Own quality oversight for TRM's most complex Direct Assignment clients, driving corrective action.
• Serve as senior mentor to less experienced consultants. Cover for the Director on operational matters and represent the function cross-functionally.
• Identify and act on opportunities to improve performance standards documentation, desktop procedures, and state requirement updates.
• Serve as subject matter expert across Underwriting, Premium Audit, Risk Control, and Operations, and as the primary technical point of contact for Underwriting on assigned state matters.
• Own carrier performance monitoring for assigned states — tracking results, surfacing trends, supporting the NCCI bid process, and serving as a trusted technical advisor across internal disciplines.
• Perform other duties as assigned.

Skills

Relationship management

Mentoring

Leadership

Education

Bachelor’s degree in Business, Finance, Insurance or related field

CPCU

AIC

Job description

Travelers in Hartford is seeking a Manager to lead the TRM Quality and Performance Standards team in handling complex state portfolios across underwriting, premium audit, risk control, and operations. You will own end-to-end responsibilities, mentor peers, and drive cross-functional initiatives with senior leadership.

The role requires at least 6 years in workers’ compensation or assigned risk, plus professional designations like CPCU or AIC.