Senior Quality Leader: Customer Excellence & RCA (Remote)

BlackBerry Inc.; Lilburn (GA); On-site; USD 99,000 - 158,000; Full time

Job summary

ABB Smart Power is seeking a senior quality leader for North America to drive customer quality initiatives, manage metrics and scorecards, and coordinate corrective actions across manufacturing, engineering, and supply chain. The role emphasizes a culture of quality excellence and continuous improvement.

The ideal candidate has a Bachelor's in Electrical Engineering with 8+ years in electrical distribution or power systems, strong RCA/CAPA and supplier quality experience, and travel up to 30%.

Qualifications

• Bachelors Degree in Electrical Engineering strongly preferred.
• 8+ years experience in electrical distribution or power systems.
• Customer Quality Management and Complaint Resolution.
• Root Cause Analysis (RCA) and Corrective & Preventive Actions (CAPA).
• Supplier Quality Management and Quality Auditing.
• Failure Mode and Effects Analysis (FMEA).
• Continuous Improvement and Risk Management.
• KPI development, performance tracking and reporting.
• Ability to travel up to 30% as needed.

Responsibilities

• Lead customer quality initiatives and serve as the primary quality contact for key customers.
• Investigate customer complaints and coordinate timely corrective actions.
• Manage quality performance metrics and customer scorecards.
• Facilitate root cause analysis and continuous improvement projects.
• Ensure compliance with customer and quality management system requirements.
• Drive quality improvements across manufacturing, engineering, and supply chain functions.
• Support audits, customer visits, and quality reviews.
• Mentor quality teams and promote a customer-focused quality culture.

Skills

Cross-Functional Leadership

Quality Management

Stakeholder Communication

Root Cause Analysis

FMEA

CAPA

KPI Development

Travel Availability

Electrical Engineering

Education

Bachelor's degree in Electrical Engineering

Job description

ABB Smart Power is seeking a senior quality leader for North America to drive customer quality initiatives, manage metrics and scorecards, and coordinate corrective actions across manufacturing, engineering, and supply chain. The role emphasizes a culture of quality excellence and continuous improvement.

The ideal candidate has a Bachelor's in Electrical Engineering with 8+ years in electrical distribution or power systems, strong RCA/CAPA and supplier quality experience, and travel up to 30%.