Senior Customer Quality Engineer - RCA & Field Support

Marathon Electric, LLC; Town of Wausau (WI); On-site; USD 70,000 - 95,000; Full time

Job summary

Marathon Electric, LLC seeks a Customer Quality Engineer to act as the primary liaison for customer quality concerns in Wausau, WI. You will lead issue management, containment actions, and cross-functional investigations to ensure robust corrective actions and prevent recurrence.

Collaborate with engineering, manufacturing, supply chain, and product management to deliver timely solutions and improve customer satisfaction and product quality. Travel as needed.

Qualifications

• Bachelor's degree in Engineering or a related technical discipline.
• Experience leading root cause analysis and corrective action activities.
• Strong customer communication and relationship management skills.
• Willingness to travel occasionally to customer locations and manufacturing facilities.

Responsibilities

• Serve as the primary customer-facing quality representative for product quality concerns, warranty issues, and field performance problems.
• Lead customer issue management from initial notification through final resolution and closure.
• Coordinate and drive immediate containment actions to protect customers and minimize business impact.
• Direct root cause investigations utilizing structured problem-solving methodologies such as 8D, 5 Why, Fishbone, and FMEA.
• Work with multiple Marathon Generators manufacturing facilities to develop, implement, and verify corrective and preventive actions.
• Provide timely communication and status updates to customers, sales teams, service teams, and leadership.
• Analyze quality trends, customer complaints, warranty data, and field performance metrics to identify systemic improvement opportunities.
• Support customer visits, audits, and quality reviews as required.
• Collaborate with Engineering, Manufacturing, Supply Chain, and Supplier Quality teams to resolve cross-functional quality concerns.
• Participate in continuous improvement initiatives focused on reducing defects, improving customer satisfaction, and enhancing manufacturing quality performance.

Skills

Customer communication

Root cause analysis

Analytical thinking

Project management

Education

Bachelor's degree in Engineering or related field

Job description

Marathon Electric, LLC seeks a Customer Quality Engineer to act as the primary liaison for customer quality concerns in Wausau, WI. You will lead issue management, containment actions, and cross-functional investigations to ensure robust corrective actions and prevent recurrence.

Collaborate with engineering, manufacturing, supply chain, and product management to deliver timely solutions and improve customer satisfaction and product quality. Travel as needed.