Customer Quality Engineer: Lead Quality & Continuous Improvement

BlackBerry Inc.; Arecibo (PR); On-site; USD 110,000 - 170,000; Full time

Job summary

ABB seeks a Quality & CI professional to define, deploy and support a Quality Culture within the local unit, assuring and controlling quality with systems and teams to exceed customer expectations while ensuring sustainable operations.

The role supports the Quality Management System, drives root cause analyses, and leads corrective actions, with a focus on continuous improvement and ISO 9001:2015 compliance across processes.

Qualifications

• Bachelor’s degree in Electrical/Electronic/Mechanical Engineering or related field; 10+ years experience.
• Incoterms knowledge, customer experience success, project execution and supply chain.
• Lean Six Sigma Green Belt certification preferred.
• Advanced MS Office proficiency.

Responsibilities

• Voice of the Customer within local teams; manage customer quality issues and root cause analysis with corrective actions.
• Ensure ISO 9001:2015 compliance for established and approved processes.
• Create/implement and maintain quality documentation: control plans, procedures, and work instructions.
• Identify and lead quality improvement projects to meet business quality commitments; drive permanent fixes.

Skills

Incoterms knowledge

Customer experience

Project execution

Supply chain

Lean Six Sigma

Education

Bachelor's degree in Electrical/Electronic/Mechanical Engineering or related field

Associate's degree in Engineering or related field

Tools

Microsoft Office

Job description

ABB seeks a Quality & CI professional to define, deploy and support a Quality Culture within the local unit, assuring and controlling quality with systems and teams to exceed customer expectations while ensuring sustainable operations.

The role supports the Quality Management System, drives root cause analyses, and leads corrective actions, with a focus on continuous improvement and ISO 9001:2015 compliance across processes.