Customer Quality, RCA & Continuous Improvement Lead

PowerToFly; Belle Isle (FL); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Excellent Benefits (Medical, Dental, V

401K Matching

Job summary

Mitsubishi Power seeks a Customer Quality, RCA & Continuous Improvement Program Manager to lead critical nonconformance resolution, root cause analysis, and CAPA execution. You will drive governance, data analytics, and cross-functional actions across BUs to strengthen customer confidence and reduce COPQ.

Success requires extensive quality experience, proven RCA/8D expertise, and the ability to influence across multiple teams while delivering measurable improvements and timely closure of actions.

Qualifications

• Bachelor’s degree in Engineering or related discipline; 8+ years in quality/operations.
• Demonstrated leadership in structured problem solving and CAPA (RCA/8D).
• Experience leading audits and closing findings across multiple sites.
• Strong data analysis, reporting, and stakeholder communication skills.

Responsibilities

• Serve as primary quality contact for customer quality issues, escalations, audits, and performance reviews.
• Lead cross-functional RCAs using structured methods (5-Why, Fishbone, Fault Tree, TapRoot).
• Own the CAPA lifecycle: corrective and preventive actions, EV, recurrence checks.
• Establish governance for quality investigations and documentation standards.
• Lead governance reviews and provide executive visibility for high-risk issues.
• Partner with engineering, manufacturing, and field service on quality improvements.

Skills

Quality management

RCA/8D

CAPA

Audit leadership

Data analysis

Stakeholder comms

Cross-functional leadership

Problem solving

Travel

Education

Bachelor’s degree in Engineering or related discipline

Job description

Mitsubishi Power seeks a Customer Quality, RCA & Continuous Improvement Program Manager to lead critical nonconformance resolution, root cause analysis, and CAPA execution. You will drive governance, data analytics, and cross-functional actions across BUs to strengthen customer confidence and reduce COPQ.

Success requires extensive quality experience, proven RCA/8D expertise, and the ability to influence across multiple teams while delivering measurable improvements and timely closure of actions.