Customer Quality Engineer: Lead RCA & CAPA Excellence

Amphenol Communications Solutions; Houston (TX); On-site; USD 85,000 - 110,000; Full time

Job summary

Amphenol Communications Solutions seeks a Customer Quality Engineer to lead customer-facing quality topics from Houston, TX or Guadalajara, MX. You will drive CAPA programs, manage dashboards, and collaborate with design, manufacturing, and supplier quality to improve product reliability.

You will translate VoC into actionable plans, lead structured problem solving, and monitor SLAs to ensure high customer satisfaction and on-time resolutions.

Qualifications

• Bachelor's degree in Engineering or closely related field.
• Extensive experience in quality engineering or customer-facing roles with CAPA ownership.
• Strong root cause analysis and data-driven decision making.
• Excellent communication to engage customers and cross-functional teams.

Responsibilities

• Serve as the customer-facing owner for quality topics with timely updates.
• Translate customer feedback into actionable requirements and reports.
• Manage customer portals/scorecards and coordinate audits and surveys.
• Lead 8D, 5 Whys, and Ishikawa analysis for complaints and escalations.
• Own CAPA lifecycle including containment, root cause, corrective actions.
• Define and track SLAs/SLOs for response and resolution.
• Partner with Design/Engineering, Manufacturing/Operations, and Supplier Quality.
• Maintain risk artifacts (FMEA, Control Plans, APQP) and change control.
• Lead Gemba walks and promote Six Sigma practices (DMAIC).

Skills

Root cause analysis

Quality metrics

Customer advocacy

Communication skills

Quality tools

Data-driven decisions

Education

Bachelor's degree in Engineering

Tools

Minitab

JMP

Excel/Power Query

Power BI/Tableau

Job description

Amphenol Communications Solutions seeks a Customer Quality Engineer to lead customer-facing quality topics from Houston, TX or Guadalajara, MX. You will drive CAPA programs, manage dashboards, and collaborate with design, manufacturing, and supplier quality to improve product reliability.

You will translate VoC into actionable plans, lead structured problem solving, and monitor SLAs to ensure high customer satisfaction and on-time resolutions.