Senior Quality Engineer — Lead Product Quality & Reliability

Boyd Thermal by Eaton; Billerica (MA); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Bonus eligible

Job summary

The Boyd Quality Engineer at Boyd Thermal by Eaton is responsible for ensuring that Boyd products exceed customer requirements. This role oversees all aspects of product quality, addresses non-conformances, and works to proactively improve customer satisfaction with high-quality thermal products.

Based in Billerica, you will lead quality and reliability initiatives, define shop floor quality requirements, and drive CAPA across the organization. Travel up to 10% may be required.

Qualifications

• This position requires a bachelor’s degree in the appropriate discipline and 3 years of relevant experience. In the absence of a degree, 8 years of relevant experience is required.
• Prior experience with machining, welding, brazing, assembly-based manufacturing, lean, six sigma and 6S.
• Experience operating in an ISO9001 quality environment. Experience operating in an AS9100 quality environment a plus.
• Strong interpersonal skills. Ability to work with and manage both suppliers and internal customers.
• Demonstrated record of leading multiple projects while working with stakeholders across multiple functions
• Strong troubleshooting skills
• Familiarity with root cause determination tools such as 5-Why, Fishbone Diagrams, etc.
• Core skills/tools should include: Microsoft Office, 8D problem solving, GD & T, Six Sigma, Minitab (statistical analysis), SPC, FMEA
• Experience with implementation of statistical methods and their application. Potential applications may be, capability studies, gage repeatability and reproducibility (gage R & R), X-bar and R charts is a plus.
• Experience with brazing, plumbing, pumps, refrigeration, and troubleshooting of electro-mechanical parts is desirable.

Responsibilities

• Serve as the Boyd lead for product quality and reliability issues for Boyd’s line of System Cooling Products.
• Establish and implement processes for addressing and resolving customer product quality issues in a timely manner.
• Define quality requirements at the shop floor level.
• Work with shop floor management to identify failure modes and drive improvement.
• Ensure timely processing of any product non-conformances found at incoming or in process inspection.
• Identify and eliminate cost of quality drivers including scrap and rework within manufacturing.
• Communicate directly with shop floor work cells to improve product quality.
• Partner with service team to participate in failure analysis activities, compile data and reduce product failure modes.
• Drive CAPA associated with product quality through the organization to ensure that any findings or non-conformances are addressed quickly.
• Leads audits of processes and quality systems.
• Summarize and present product quality data to Quality Manager monthly.
• Participate in the development of customer prototypes to ensure customer quality requirements are met.
• Serve as a mentor to the organization for advanced problem-solving techniques (8d, 5why, DMAIC).
• Define inspection processes, requirements, frequency, and sampling internally and through sub tier
• Drive improvements at key and critical suppliers to ensure high quality incoming materials
• Ready to support customers in different time zones.
• Willing to travel up to 10% domestic and international when required.
• Advocate for lean, 6S.
• As a member of the Boyd team, perform additional duties as required.

Skills

Quality leadership

Root cause analysis

8D problem solving

Statistical methods

FMEA / SPC / Minitab

ISO9001 / AS9100 knowledge

Lean & 6S

Problem solving

Education

Bachelor's degree in the appropriate discipline

8 years relevant experience in absence of degree

Tools

Microsoft Office

GD&T

Minitab

gage R&R

X-bar and R charts

Job description

The Boyd Quality Engineer at Boyd Thermal by Eaton is responsible for ensuring that Boyd products exceed customer requirements. This role oversees all aspects of product quality, addresses non-conformances, and works to proactively improve customer satisfaction with high-quality thermal products.

Based in Billerica, you will lead quality and reliability initiatives, define shop floor quality requirements, and drive CAPA across the organization. Travel up to 10% may be required.