Senior Quality Engineer

Boyd Thermal by Eaton; Billerica (MA); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Bonus eligible

Job summary

The Boyd Quality Engineer at Boyd Thermal by Eaton is responsible for ensuring that Boyd products exceed customer requirements. This role oversees all aspects of product quality, addresses non-conformances, and works to proactively improve customer satisfaction with high-quality thermal products.

Based in Billerica, you will lead quality and reliability initiatives, define shop floor quality requirements, and drive CAPA across the organization. Travel up to 10% may be required.

Qualifications

• This position requires a bachelor’s degree in the appropriate discipline and 3 years of relevant experience. In the absence of a degree, 8 years of relevant experience is required.
• Prior experience with machining, welding, brazing, assembly-based manufacturing, lean, six sigma and 6S.
• Experience operating in an ISO9001 quality environment. Experience operating in an AS9100 quality environment a plus.
• Strong interpersonal skills. Ability to work with and manage both suppliers and internal customers.
• Demonstrated record of leading multiple projects while working with stakeholders across multiple functions
• Strong troubleshooting skills
• Familiarity with root cause determination tools such as 5-Why, Fishbone Diagrams, etc.
• Core skills/tools should include: Microsoft Office, 8D problem solving, GD & T, Six Sigma, Minitab (statistical analysis), SPC, FMEA
• Experience with implementation of statistical methods and their application. Potential applications may be, capability studies, gage repeatability and reproducibility (gage R & R), X-bar and R charts is a plus.
• Experience with brazing, plumbing, pumps, refrigeration, and troubleshooting of electro-mechanical parts is desirable.

Responsibilities

• Serve as the Boyd lead for product quality and reliability issues for Boyd’s line of System Cooling Products.
• Establish and implement processes for addressing and resolving customer product quality issues in a timely manner.
• Define quality requirements at the shop floor level.
• Work with shop floor management to identify failure modes and drive improvement.
• Ensure timely processing of any product non-conformances found at incoming or in process inspection.
• Identify and eliminate cost of quality drivers including scrap and rework within manufacturing.
• Communicate directly with shop floor work cells to improve product quality.
• Partner with service team to participate in failure analysis activities, compile data and reduce product failure modes.
• Drive CAPA associated with product quality through the organization to ensure that any findings or non-conformances are addressed quickly.
• Leads audits of processes and quality systems.
• Summarize and present product quality data to Quality Manager monthly.
• Participate in the development of customer prototypes to ensure customer quality requirements are met.
• Serve as a mentor to the organization for advanced problem-solving techniques (8d, 5why, DMAIC).
• Define inspection processes, requirements, frequency, and sampling internally and through sub tier
• Drive improvements at key and critical suppliers to ensure high quality incoming materials
• Ready to support customers in different time zones.
• Willing to travel up to 10% domestic and international when required.
• Advocate for lean, 6S.
• As a member of the Boyd team, perform additional duties as required.

Skills

Quality leadership

Root cause analysis

8D problem solving

Statistical methods

FMEA / SPC / Minitab

ISO9001 / AS9100 knowledge

Lean & 6S

Problem solving

Education

Bachelor's degree in the appropriate discipline

8 years relevant experience in absence of degree

Tools

Microsoft Office

GD&T

Minitab

gage R&R

X-bar and R charts

Job description

Job Summary

The Boyd Quality Engineer is responsible for ensuring that Boyd products exceed the requirements and expectations of our customers. This individual will assume full responsibility for all aspects of product quality and serve as Boyd’s representative for all customer issues related to the product. The Quality Engineer will take the actions necessary to improve product quality by identifying and addressing product non conformances. Emphasis is on proactively managing customer satisfaction by delivery the highest quality thermal products in the industry.

Key Duties

• Serve as the Boyd lead for product quality and reliability issues for Boyd’s line of System Cooling Products.


• Establish and implement processes for addressing and resolving customer product quality issues in a timely manner.


• Define quality requirements at the shop floor level.


• Work with shop floor management to identify failure modes and drive improvement.


• Ensure timely processing of any product non-conformances found at incoming or in process inspection.


• Identify and eliminate cost of quality drivers including scrap and rework within manufacturing.


• Communicate directly with shop floor work cells to improve product quality.


• Partner with service team to participate in failure analysis activities, compile data and reduce product failure modes.


• Drive CAPA associated with product quality through the organization to ensure that any findings or non-conformances are addressed quickly.


• Leads audits of processes and quality systems.


• Summarize and present product quality data to Quality Manager monthly.


• Participate in the development of customer prototypes to ensure customer quality requirements are met.


• Serve as a mentor to the organization for advanced problem-solving techniques (8d, 5why, DMAIC).


• Define inspection processes, requirements, frequency, and sampling internally and through sub tier


• Drive improvements at key and critical suppliers to ensure high quality incoming materials


• Ready to support customers in different time zones.


• Willing to travel up to 10% domestic and international when required.


• Advocate for lean, 6S.


• As a member of the Boyd team, perform additional duties as required.

Requirements

• This position requires a bachelor’s degree in the appropriate discipline and 3 years of relevant experience. In the absence of a degree, 8 years of relevant experience is required.


• Prior experience with machining, welding, brazing, assembly-based manufacturing, lean, six sigma and 6S.


• Experience operating in an ISO9001 quality environment. Experience operating in an AS9100 quality environment a plus.


• Strong interpersonal skills. Ability to work with and manage both suppliers and internal customers.


• Demonstrated record of leading multiple projects while working with stakeholders across multiple functions


• Strong troubleshooting skills


• Familiarity with root cause determination tools such as 5-Why, Fishbone Diagrams, etc.


• Core skills/tools should include: Microsoft Office, 8D problem solving, GD & T, Six Sigma, Minitab (statistical analysis), SPC, FMEA


• Experience with implementation of statistical methods and their application. Potential applications may be, capability studies, gage repeatability and reproducibility (gage R & R), X-bar and R charts is a plus.


• Experience with brazing, plumbing, pumps, refrigeration, and troubleshooting of electro-mechanical parts is desirable.

Reporting

The Quality Engineer plays a key role within the Boyd organization. The Quality Engineer is a member of the Quality Team reporting to the Quality Manager.

Compensation

Compensation: $100,000-$120,000, Bonus eligible. Split or 1st shift.

Interview Requirements And Candidate Privacy Notice

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job‑related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.

All Job Posting Locations

Billerica

Remote Type

On-Site

EEO Statement

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws. You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

Accommodations

To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.