Quality Engineer - Thermal Systems & CAPA Leader

Boyd Thermal Solutions Inc.; Billerica (MA); On-site; USD 90,000 - 100,000; Full time

Job summary

Boyd Thermal by Eaton seeks a Quality Engineer for our Billerica, MA facility. The role ensures products meet customer requirements, leads quality initiatives, and serves as the representative for customer issues related to product quality.

Responsibilities include driving CAPA, leading audits, defining shop-floor quality requirements, and collaborating with service to analyze failures. Travel up to 10% may be required.

Qualifications

• This position requires a bachelor’s degree in the appropriate discipline and 3 years of relevant experience.
• Experience operating in ISO9001 quality environments; AS9100 is a plus.
• Strong interpersonal skills and the ability to manage both suppliers and internal customers.
• Proven track record of leading multiple projects with stakeholders across functions.

Responsibilities

• Serve as the Boyd lead for product quality and reliability issues for Boyd’s line of System Cooling Products.
• Establish and implement processes for addressing and resolving customer product quality issues in a timely manner.
• Define quality requirements at the shop floor level.
• Work with shop floor management to identify failure modes and drive improvement.
• Ensure timely processing of any product non-conformances found at incoming or in process inspection.
• Identify and eliminate cost of quality drivers including scrap and rework within manufacturing.
• Communicate directly with shop floor work cells to improve product quality.
• Partner with service team to participate in failure analysis activities, compile data and reduce product failure modes.
• Drive CAPA associated with product quality through the organization to ensure that any findings or non-conformances are addressed quickly.
• Leads audits of processes and quality systems.
• Summarize and present product quality data to Quality Manager monthly.
• Participate in the development of customer prototypes to ensure customer quality requirements are met.
• Serve as a mentor to the organization for advanced problem-solving techniques (8d, 5why, DMAIC).
• Define inspection processes, requirements, frequency, and sampling internally and through sub tier Drive improvements at key and critical suppliers to ensure high quality incoming materials Ready to support customers in different time zones.
• Willing to travel up to 10% domestic and international when required.
• Advocate for lean, 6S.
• As a member of the Boyd team, perform additional duties as required.

Skills

Problem solving

Interpersonal skills

Leadership

Root cause analysis

DMAIC

8D

Statistical tools

Education

Bachelor’s degree in a related discipline

Tools

Microsoft Office

Minitab

FMEA

SPC

GD&T

Job description

Boyd Thermal by Eaton seeks a Quality Engineer for our Billerica, MA facility. The role ensures products meet customer requirements, leads quality initiatives, and serves as the representative for customer issues related to product quality.

Responsibilities include driving CAPA, leading audits, defining shop-floor quality requirements, and collaborating with service to analyze failures. Travel up to 10% may be required.