Senior Quality Engineer

Boyd Thermal Solutions Inc.; Billerica (MA); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Bonus eligible

On-site

First shift

Job summary

Boyd Thermal Solutions Inc. in Billerica, MA is seeking a Senior Quality Engineer to own product quality, lead investigations, and advocate for customers. The role requires driving CAPA, audits, and cross‑functional collaboration to exceed customer expectations.

The ideal candidate will have ISO 9001/AS9100 experience, strong problem‑solving skills, and the ability to travel up to 10%. Salary is $100,000–$120,000 with bonus eligibility, on-site first shift.

Qualifications

• Bachelor’s degree in a related discipline is required.
• Experience in ISO9001 and AS9100 environments is preferred.
• Strong troubleshooting and cross-functional collaboration skills.

Responsibilities

• Lead quality and reliability issues for the System Cooling Products line; define shop floor quality requirements and drive improvements.
• Partner with service for failure analysis; drive CAPA and reduce failure modes across the organization.
• Lead audits of processes and quality systems; summarize data for the Quality Manager monthly.
• Mentor teams in advanced problem-solving methods (8D, 5Why, DMAIC) and drive supplier quality improvements.

Skills

CAPA

8D problem solving

5 Why analysis

DMAIC

GD&T

Six Sigma

Minitab

SPC

FMEA

Root cause analysis

Education

Bachelor’s degree in a related discipline

Tools

Microsoft Office

Gage R&R

X-bar and R charts

Statistical analysis

Job description

Job Description Job Summary Boyd Thermal by Eaton is seeking a Senior Quality Engineer for our Billerica, MA facility. The Quality Engineer is responsible for ensuring that Boyd products exceed the requirements and expectations of our customers. This individual will assume full responsibility for all aspects of product quality and serve as Boyd’s representative for all customer issues related to the product. The Quality Engineer will take the actions necessary to improve product quality by identifying and addressing product non conformances. Emphasis is on proactively managing customer satisfaction by delivery the highest quality thermal products in the industry.

Key Duties

• Serve as the Boyd lead for product quality and reliability issues for Boyd’s line of System Cooling Products. Establish and implement processes for addressing and resolving customer product quality issues in a timely manner. Define quality requirements at the shop floor level. Work with shop floor management to identify failure modes and drive improvement. Ensure timely processing of any product non-conformances found at incoming or in process inspection. Identify and eliminate cost of quality drivers including scrap and rework within manufacturing. Communicate directly with shop floor work cells to improve product quality. Ready to support customers in different time zones. Willing to travel up to 10% domestic and international when required. Advocate for lean, 6S. As a member of the Boyd team, perform additional duties as required.
• Partner with service team to participate in failure analysis activities, compile data and reduce product failure modes. Drive CAPA associated with product quality through the organization to ensure that any findings or non-conformances are addressed quickly. Leads audits of processes and quality systems. Summarize and present product quality data to Quality Manager monthly. Participate in the development of customer prototypes to ensure customer quality requirements are met. Serve as a mentor to the organization for advanced problem-solving techniques (8d, 5why, DMAIC). Define inspection processes, requirements, frequency, and sampling internally and through sub tier Drive improvements at key and critical suppliers to ensure high quality incoming materials.

Requirements

This position requires a bachelor’s degree in the appropriate discipline and 3 years of relevant experience. Prior experience with machining, welding, brazing, assembly-based manufacturing, lean, six sigma and 6S. Experience operating in an ISO9001 quality environment. Experience operating in an AS9100 quality environment a plus. Strong interpersonal skills. Ability to work with and manage both suppliers and internal customers. Demonstrated record of leading multiple projects while working with stakeholders across multiple functions Strong troubleshooting skills Familiarity with root cause determination tools such as 5-Why, Fishbone Diagrams, etc. Core skills/tools should include: Microsoft Office, 8D problem solving, GD & T, Six Sigma, Minitab (statistical analysis), SPC, FMEA Experience with implementation of statistical methods and their application. Potential applications may be, capability studies, gage repeatability and reproducibility (gage R & R), X-bar and R charts is a plus. Experience with brazing, plumbing, pumps, refrigeration, and troubleshooting of electro-mechanical parts is desirable.

Reporting

The Quality Engineer plays a key role within the Boyd organization. The Quality Engineer is a member of the Quality Team reporting to the Quality Manager.

Compensation

Compensation: $100,000-$120,000, Bonus eligible. Split or 1st shift. All Job Posting Locations Billerica Remote Type On-Site.

EEO Statement

Boyd Corp is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Boyd is the trusted global innovator of sustainable solutions that make our customers’ products better, safer, faster, and more reliable. As a leader in the industry we focus on our people, customers, technology, innovation, materials, and market needs of today and performance requirements of the future. We are always looking for ambitious minds to help us deliver advanced technology to our customers. Together we solve the challenges of today and empower solutions of tomorrow. Boyd is the world’s leading innovator in sustainable engineered material that make our customers’ products better, safer, faster, and more reliable. We develop and combine technologies to solve ambitious performance targets in our customers’ most critical applications. By implementing technologies and material science in novel ways to seal, protect, cool, and interface, Boyd has continually redefined the possible and championed customer success for over 90 years.