Senior Quality Assurance Manager: QMS & Continuous Improvement

Wireless CCTV; Richardson (TX); On-site; USD 110,000 - 170,000; Full time

Job summary

WCCTV is seeking a Senior Quality Assurance Manager to lead the quality management program across U.S. operations, ensuring compliance with internal standards, customer expectations, and regulatory requirements.

The role drives continuous improvement, enhances product reliability, and reduces defects and warranty costs while fostering a culture of quality and safety. The ideal candidate will lead cross-functional teams across Production, Engineering, Supply Chain, Field Operations, and Customer

Qualifications

• Bachelor's degree in Quality, Engineering, Manufacturing, Operations, or related field preferred.
• 7–10 years of quality assurance experience in manufacturing, electronics, or related industry.
• Strong experience with quality systems, audits, and CAPA processes.
• Knowledge of surveillance systems, electronics, networking, or technical products.
• Experience with root cause analysis and process improvement methodologies.
• Proficiency with ERP, QMS systems, and Microsoft Office.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Develop, implement, and maintain quality assurance policies, procedures, and standards.
• Lead and manage the QMS, including ISO 9001 compliance.
• Conduct internal audits, inspections, and CAPA programs.
• Establish and oversee quality standards for production, testing, and deployment of surveillance systems.
• Develop testing protocols for cameras, mobile surveillance systems, networking, and low-voltage equipment.
• Analyze product defects, field failures, and warranty trends, driving corrective actions.
• Manage supplier quality programs, including vendor evaluations, audits, and performance tracking.
• Collaborate with Field Service and Technical Support to improve installation and service quality.
• Lead EH&S initiatives, ensuring OSHA compliance and safety culture.
• Develop KPIs and reporting dashboards to monitor quality, safety, and performance.
• Drive continuous improvement initiatives across departments.
• Lead, mentor, and develop QA team members.

Skills

Leadership

Analytical thinking

Organizational skills

Communication skills

Cross-functional collaboration

Time management

Education

Bachelor's degree in Quality, Engineering, Manufacturing, Operations, or related field

Tools

ERP

QMS systems

Microsoft Office

Job description

WCCTV is seeking a Senior Quality Assurance Manager to lead the quality management program across U.S. operations, ensuring compliance with internal standards, customer expectations, and regulatory requirements.

The role drives continuous improvement, enhances product reliability, and reduces defects and warranty costs while fostering a culture of quality and safety. The ideal candidate will lead cross-functional teams across Production, Engineering, Supply Chain, Field Operations, and Customer