Senior QA Leader — ISO 9001, Lean & Cross‑Functional Impact

Wireless CCTV LLC; Richardson (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

WCCTV seeks a Sr. Quality Assurance Manager to lead the company’s quality program across U.S. operations, ensuring products, installations, and services meet internal standards, customer expectations, and regulatory requirements.

You will drive continuous improvement, enhance product reliability, and reduce defects and warranty costs. You will collaborate with Production, Engineering, Supply Chain, Field Operations, and Customer Support to promote a culture of quality and safety.

Qualifications

• Bachelor’s degree in Quality, Engineering, Manufacturing, Operations, or related field preferred.
• 7–10 years of quality assurance experience in manufacturing, electronics, or related industry.
• Strong experience with quality systems, audits, and CAPA processes.
• Knowledge of surveillance systems, electronics, networking, or technical products.
• Experience with root cause analysis and process improvement methodologies.
• Proficiency with ERP, QMS systems, and Microsoft Office.
• Strong leadership, analytical, and organizational skills.
• Excellent communication and cross-functional collaboration skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Develop, implement, and maintain quality assurance policies, procedures, and standards.
• Lead and manage the Quality Management System (QMS), including ISO 9001 compliance.
• Conduct internal audits, inspections, and manage CAPA programs.
• Establish and oversee quality standards for production, testing, and deployment of surveillance systems.
• Develop testing protocols for cameras, mobile surveillance systems, networking, and low-voltage equipment.
• Analyze product defects, field failures, and warranty trends, driving root cause analysis and corrective actions.
• Manage supplier quality programs, including vendor evaluations, audits, and performance tracking.
• Collaborate with Field Service and Technical Support teams to improve installation and service quality.
• Lead environmental health and safety (EH&S) initiatives, ensuring OSHA compliance and promoting safety culture.
• Develop KPIs and reporting dashboards to monitor quality, safety, and operational performance.
• Drive continuous improvement initiatives (Lean, Kaizen, Six Sigma) across departments.
• Lead, mentor, and develop QA team members while fostering accountability and quality ownership.

Skills

QMS leadership

Root cause analysis

Cross-functional collaboration

Process improvement

Lean Six Sigma

Education

Bachelor’s degree in Quality, Engineering, Manufacturing, Operations, or related field

Tools

ERP systems

QMS systems

MS Office

Job description

WCCTV seeks a Sr. Quality Assurance Manager to lead the company’s quality program across U.S. operations, ensuring products, installations, and services meet internal standards, customer expectations, and regulatory requirements.

You will drive continuous improvement, enhance product reliability, and reduce defects and warranty costs. You will collaborate with Production, Engineering, Supply Chain, Field Operations, and Customer Support to promote a culture of quality and safety.