Senior Delivery Manager, Public Sector SaaS

OpenGov

Chicago (IL)

On-site

USD 125,000 - 150,000

Full time

14 days+

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Benefits offered by this job

Healthcare

401(k) match

Paid parental leave

Professional development

Catered lunches

Job summary

OpenGov in Chicago is seeking a Manager II, Professional Services to lead a team of Implementation Analysts and Consultants, driving delivery quality and portfolio outcomes at scale. You will translate strategy into scalable processes, align with Sales, Product, and Customer Success, and build capabilities for successful government-oriented deployments.

A strong technical and leadership background is essential.

Qualifications

Bachelor's degree in a related field, or equivalent work experience.
5+ years of project delivery experience in a SaaS or technology implementation environment, or equivalent.
Demonstrated people management experience including performance management, coaching, and team development is required.
Proven track record managing complex, multi-project portfolios with a high degree of customer-centricity and accountability for outcomes.
Strong technical acumen: data preparation, system configuration, workflow logic, and product architecture in a customer-facing context.
Experience engaging with customers at all organizational levels with professionalism and sound business judgment.
Excellent verbal and written communication skills; able to build trust with internal teams, cross-functional partners, and external customers.
Strong analytical thinking and systems orientation; model complex customer workflows and develop resolution strategies.
Ability to travel approximately 25% of the time.

Responsibilities

Own end-to-end delivery performance for a team of Implementation Analysts and/or Implementation Consultants — including hiring, onboarding, performance management, and career development.
Translate functional delivery plans into operational processes, establishing and evolving implementation standards, methodology, and quality benchmarks across the team.
Drive portfolio health by tracking team utilization, delivery metrics, and project risk — taking proactive, decisive action to protect customer and business outcomes.
Serve as the escalation point for complex implementation challenges, including data transformation, platform configuration, and cross-product workflow design, applying sound judgment to drive timely resolution.
Lead cross-functional alignment with Sales, Product, Engineering, and Customer Success to improve delivery quality, set accurate customer expectations, and surface and resolve systemic issues.
Partner with customers at all organizational levels to understand pain points, translate requirements into implementation strategy, and ensure a high-satisfaction experience from kickoff through go-live.
Identify portfolio-wide patterns and proactively develop scalable solutions — process improvements, tooling enhancements, or methodology updates — that reduce friction and improve delivery efficiency.
Champion team culture, accountability, and continuous development, creating an environment where analysts and consultants are set up to grow and deliver their best work.
Contribute to PS operational strategy by sharing insights, influencing delivery methodology, and participating in cross-functional initiatives that drive scalable growth.
Support recruiting, onboarding, and ramp planning to build team capacity in alignment with pipeline and business demand.