Account Manager

RiskForce; Northern (KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

RiskForce is seeking an Account Manager to serve a portfolio of federal, defense, and commercial accounts. You’ll guide onboarding, adoption, renewal, and expansion while building trusted advisor relationships with key stakeholders.

You will develop strategic account plans, conduct QBRs, and coordinate with engineering, product, and customer success to deliver measurable outcomes. A background in government procurement and SASs sales is valuable.

Qualifications

• 3–5 years of account management, customer success, or B2B/B2G SaaS sales experience.
• Demonstrated track record of meeting or exceeding revenue targets in a subscription-based model.
• Understanding of federal procurement lifecycle and government buying processes.

Responsibilities

• Own and manage a portfolio of federal, defense, and commercial accounts through onboarding, adoption, renewal, and expansion.
• Develop and execute strategic account plans with growth targets and renewal timelines.
• Conduct regular business reviews to track adoption, ROI, and opportunities.
• Coordinate with solutions engineering, product, and support to resolve customer needs.

Skills

Account management

Customer success

SaaS sales B2B/B2G

CRM (Salesforce/HubSpot)

Education

Bachelor's degree or equivalent

Tools

Salesforce

HubSpot

Job description

About the Role

Serve as the primary point of contact for a portfolio of public sector and commercial accounts. You'll build trusted advisor relationships with key stakeholders, drive renewals and expansion, and partner cross-functionally with engineering, product, and customer success to deliver measurable customer outcomes.

What You'll Do

• Own and manage a portfolio of federal, defense, and commercial accounts through the full customer lifecycle — onboarding, adoption, renewal, and expansion
• Develop and execute strategic account plans with clear growth targets, renewal timelines, and risk mitigation strategies
• Conduct regular business reviews (QBRs) with customers to track adoption, demonstrate ROI, and surface new opportunities
• Navigate government procurement processes including contract vehicles (GSA, GWACs, BPAs, IDIQs) and work with contracting officers and procurement teams
• Coordinate cross-functionally with solutions engineering, product, and support to resolve customer needs and relay market feedback
• Forecast pipeline and bookings accurately using CRM tools such as Salesforce or HubSpot
• Represent the company at industry conferences, trade shows, and government forums

Requirements

• 3–5 years of account management, customer success, or B2B/B2G SaaS sales experience
• Demonstrated track record of meeting or exceeding revenue targets in a subscription-based model
• Understanding of the federal procurement lifecycle and government buying processes
• Experience working with federal agencies (DoD, IC, civilian) or federal systems integrators
• Strong communication, presentation, and relationship-building skills across technical and executive audiences
• Bachelor's degree or equivalent professional experience

Nice to Have

• Active security clearance or eligibility to obtain one
• Experience selling cybersecurity, compliance, or risk management solutions
• Familiarity with FedRAMP, NIST 800-53, RMF, or CMMC frameworks
• MEDDPICC or similar sales methodology training
• Experience with GRC platforms or compliance automation tooling