Senior Account Manager – Atlassian Growth

Socket.dev; United States; Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Stock options

Health insurance

Retirement plan

Career pathways program

Wellness allowances

Generous PTO

Cultural heritage and community day

Job summary

ServiceRocket, a global tech-enabled services company, is seeking an experienced Account Manager to build and manage customer relationships, drive renewals, expansions, and partner co-selling within the Atlassian ecosystem.

Ideal candidates have 3–5 years in account management or sales, strong MEDPICC discipline, and proven ability to forecast and close opportunities. The role collaborates with Solution Architects, delivery teams, and partners in a hybrid/remote setup.

Qualifications

• 3-5 years of experience in an account management or sales role.
• MEDPICC discipline and ability to qualify, progress, and forecast opportunities with clear evidence.
• Experience managing commercial conversations with multiple stakeholders - champions, economic buyers, procurement, and executive sponsors.
• Deep knowledge of Atlassian's product suite and strong understanding of the enterprise software landscape.
• Advanced skills in full-cycle sales, strategic planning, negotiation, and stakeholder management.
• Proven ability to work autonomously and grow a book of business.
• Strong communication skills and executive presence - you Talk Straight and build trust quickly.
• Experience with CRM discipline and deal documentation; HubSpot and NetSuite experience preferred.
• Bachelor's degree in a relevant field.

Responsibilities

• Build and maintain lasting relationships with customers and partners by understanding their focus, anticipating their needs, and solving their problems.
• Lead XBRs (real-time QBRs) for high-value, high-touch accounts, focusing on strategic alignment and value demonstration.
• Develop strategic problem/solution roadmaps that address current and long-term customer needs.
• Generate leads, manage pipeline, update forecasts, and develop and execute account plans.
• Perform prospecting activities such as cold calling and networking.
• Close opportunities to achieve sales targets.
• Deliver partner software quotes and orders, ensuring eligible deals are registered with the appropriate partner program incentives.
• Co-sell with partners by jointly creating services and software solutions that address customer needs.

Job description

ServiceRocket, a global tech-enabled services company, is seeking an experienced Account Manager to build and manage customer relationships, drive renewals, expansions, and partner co-selling within the Atlassian ecosystem.

Ideal candidates have 3–5 years in account management or sales, strong MEDPICC discipline, and proven ability to forecast and close opportunities. The role collaborates with Solution Architects, delivery teams, and partners in a hybrid/remote setup.