Senior Public Safety Communications Manager (911) | 4/10 Schedule

CALEA; Provo (UT); On-site; USD 97,000 - 144,000; Full time

Benefits offered by this job

Employer-paid health insurance

Retirement and pension plans (401k & 1

Paid leave: vacation, sick, holidays,

Educational assistance

Recreation Center access

Library card

Golf course discount

4/10 work schedule

Job summary

Provo City is seeking an experienced Public Safety Communications Manager to lead the 911 center for Provo City Police. You will direct 24/7 operations, supervise staff, manage a significant budget, and coordinate with multiple agencies to ensure compliant, reliable public safety communications.

Requirements include a relevant Bachelor's degree, 5+ years in public safety communications with 3+ years in supervision, and a valid driver’s license. CMCP/RPL preferred.

Qualifications

• Bachelor’s degree in Public Safety Management, Criminal Justice, Communications, Public Administration or related field.
• Five years in public safety communications or police/fire administration, with at least 3 years in a supervisory role.
• A valid, lawful Driver License.
• CMCP or RPL certifications preferred.

Responsibilities

• Direct 24/7 public safety communications operations for police, fire, EMS, and 911 services.
• Prepare and manage the division budget and grant activities.
• Oversee evaluation and improvement of communications systems and vendor agreements.
• Ensure compliance with laws and standards for PSAP operations.
• Resolve conflicts during major incidents and report on unit performance.
• Manage personnel – scheduling, evaluations, recognition, discipline, hiring.
• Oversee staff training and quality assurance programs.
• Maintain operational records and release information per state law.
• Coordinate with City departments and agencies; participate in required meetings.
• Provide public education on 911 and public safety issues.

Skills

Supervisory experience

Budget management

Public safety communications knowledge

Driver's license

Education

Bachelor’s degree in Public Safety Management, Criminal Justice, Communications, Public Administration or related field

Tools

NENA CMCP

APCO RPL

Job description

Provo City is seeking an experienced Public Safety Communications Manager to lead the 911 center for Provo City Police. You will direct 24/7 operations, supervise staff, manage a significant budget, and coordinate with multiple agencies to ensure compliant, reliable public safety communications.

Requirements include a relevant Bachelor's degree, 5+ years in public safety communications with 3+ years in supervision, and a valid driver’s license. CMCP/RPL preferred.