Public Safety Communications Center Lead

Provo City Corporation; Provo (UT); On-site; USD 97,000 - 144,000; Full time

Benefits offered by this job

Health insurance

401k and matching

Paid leave

Educational assistance

Competitive pay

Pay reviews to stay market competitive

Job summary

Provo City Corporation seeks an experienced Public Safety Communications Manager to oversee the 911 telecommunication center for Provo City Police. You will direct 24/7 operations, manage the division budget, and coordinate with multiple agencies to ensure compliant, high-quality public safety communications.

Qualifications include a Bachelor's degree in a related field and five years in public safety communications with at least three years in a supervisory role; a valid driver's license is

Qualifications

• Bachelor's degree required or related field.
• Five years in public safety communications or police/fire admin, three years in supervision.
• Valid driver's license required.
• CMCP or RPL certifications preferred.

Responsibilities

• Direct 24/7 public safety communications operations for police, fire, EMS, and 911.
• Prepare and manage the division budget; allocate resources; pursue grants.
• Oversee evaluation and maintenance of communications systems and vendor agreements.
• Ensure compliance with laws, standards, and best practices.
• Resolve conflicts during major incidents and report on unit performance.
• Manage personnel: scheduling, evaluations, recognition, discipline, and hiring.
• Oversee staff training and the unit’s quality assurance program.
• Maintain operational records and responsible for information release under state law.
• Coordinate with City departments and other agencies; participate in required meetings.
• Provide public education on 911 and safety issues.

Skills

Supervisory experience

Public safety communications

Budget management

Policy & compliance

Education

Bachelor's degree in Public Safety Management, Criminal Justice, Communications or Public Administration

Job description

Provo City Corporation seeks an experienced Public Safety Communications Manager to oversee the 911 telecommunication center for Provo City Police. You will direct 24/7 operations, manage the division budget, and coordinate with multiple agencies to ensure compliant, high-quality public safety communications.

Qualifications include a Bachelor's degree in a related field and five years in public safety communications with at least three years in a supervisory role; a valid driver's license is