Public Safety Communications Manager

CALEA; Provo (UT); On-site; USD 97,000 - 144,000; Full time

Benefits offered by this job

Employer-paid health insurance

Retirement and pension plans (401k & 1

Paid leave: vacation, sick, holidays,

Educational assistance

Recreation Center access

Library card

Golf course discount

4/10 work schedule

Job summary

Provo City is seeking an experienced Public Safety Communications Manager to lead the 911 center for Provo City Police. You will direct 24/7 operations, supervise staff, manage a significant budget, and coordinate with multiple agencies to ensure compliant, reliable public safety communications.

Requirements include a relevant Bachelor's degree, 5+ years in public safety communications with 3+ years in supervision, and a valid driver’s license. CMCP/RPL preferred.

Qualifications

• Bachelor’s degree in Public Safety Management, Criminal Justice, Communications, Public Administration or related field.
• Five years in public safety communications or police/fire administration, with at least 3 years in a supervisory role.
• A valid, lawful Driver License.
• CMCP or RPL certifications preferred.

Responsibilities

• Direct 24/7 public safety communications operations for police, fire, EMS, and 911 services.
• Prepare and manage the division budget and grant activities.
• Oversee evaluation and improvement of communications systems and vendor agreements.
• Ensure compliance with laws and standards for PSAP operations.
• Resolve conflicts during major incidents and report on unit performance.
• Manage personnel – scheduling, evaluations, recognition, discipline, hiring.
• Oversee staff training and quality assurance programs.
• Maintain operational records and release information per state law.
• Coordinate with City departments and agencies; participate in required meetings.
• Provide public education on 911 and public safety issues.

Skills

Supervisory experience

Budget management

Public safety communications knowledge

Driver's license

Education

Bachelor’s degree in Public Safety Management, Criminal Justice, Communications, Public Administration or related field

Tools

NENA CMCP

APCO RPL

Job description

Job Details

Provo City is seeking an experienced Public Safety Communications Manager to serve in the 911 telecommunications center for Provo City Police. This position is responsible for managing the operations of a major Police Department unit, supervising employees, and managing a significant budget to keep operations running smoothly. Qualified, civic-minded individuals interested in supporting these services to the residents of Provo are encouraged to apply.

What is the compensation package?

Pay: (G38) $97,000 - $144,000 per year (paid in bi-weekly installments)

Provo City offers generous employer-paid health insurance; retirement and pension plans, including 401k and 401k matching; paid leaves, including vacation, sick, holidays, bereavement, and parental leaves; educational assistance; competitive pay; and regular review of compensation practices to remain competitive with the market. Employees also receive great perks: free use of the Provo Recreation Center and Peaks Ice Arena, a Provo Library card, 50% off green fees at Timpanogos Golf Course, a 4/10 work schedule, and others.

What are the main duties?

• Direct 24/7 public safety communications operations for police, fire, emergency medical, and 911 services, including unit planning, strategy, and performance.
• Prepare and manage the division budget, allocate resources, and pursue and administer federal and state grants.
• Oversee the evaluation, maintenance, and improvement of communications systems, technology, equipment, and vendor agreements.
• Ensure compliance with applicable laws, Utah Communications Authority standards, Public Safety Answering Point best practices, policies, procedures, and protocols.
• Resolve conflicts related to major incidents and evaluate and report on unit performance.
• Manage personnel and workflow, including scheduling, performance evaluations, recognition, discipline, hiring, termination, and employee concerns.
• Oversee staff training and the unit's quality assurance program.
• Maintain required operational records and direct the lawful release of information under state law.
• Coordinate with City departments, state and other agencies, designate a Terminal Agency Coordinator, and participate in required meetings.
• Provide public education and outreach on 911 and public safety issues and perform other related duties as assigned.

What is the selection process?

Applications will be reviewed in the order they are submitted, with the first screening being held on October 23, 2026. Applicants must meet the minimum qualifications listed above to be eligible for consideration.

If selected for hire, candidate will be required to successfully pass a drug screen and criminal background check. Non-disclosure may result in dismissal. Applicants with unsatisfactory drug screen results will be ineligible for appointment or application to any Provo City position for a minimum period of six (6) months.

Why Provo City?

Provo is a strong, community-centered city with thriving neighborhoods, dedicated residents, and a deep tradition of service and innovation. We build on these strengths by making city government more transparent and efficient, expanding diverse and affordable housing, revitalizing local business districts, and investing in smarter infrastructure and transportation. By planning growth thoughtfully and managing resources responsibly, we maintain a future for Provo that is vibrant, connected and welcoming for families, students, seniors, and business for generations to come. All of this makes Provo well-managed, friendly, economically vibrant, and livable for people at all stages of life. Visit provo.gov to learn more!

Provo City is an Equal Employment Opportunity employer.

Requirements

• Bachelor's degree in Public Safety Management, Criminal Justice, Communications, Public Administration or other job-related field.
• Five (5) years of experience in public safety communications or police or fire administration, 3 years of which must have been in a supervisory position.
• A valid, lawful Driver License.
• NENA Center Manager (CMCP) or APCO Registered Public-Safety Leader (RPL) certifications preferred.

Location

445 W Center St
Provo , UT 84601
United States