Public Safety Communications Manager

City of Provo; Provo (UT); On-site; USD 97,000 - 144,000; Full time

Benefits offered by this job

Employer-paid health insurance

401k and 401k matching

Paid leaves (vacation, sick, holidays,

Parental leaves

Educational assistance

Free use of Provo Recreation Center

Free use of Peaks Ice Arena

Library card

50% off green fees at Timpanogos Golf

4/10 work schedule

Job summary

Provo City seeks a Public Safety Communications Manager to oversee 24/7 operations for police, fire, EMS and 911. You will plan and manage the division budget, pursue federal and state grants, and drive system improvements with vendors to meet standards.

The role requires a Bachelor's degree in a related field, 5 years in public safety communications (3 in supervision), and a valid driver's license. Provo City offers comprehensive benefits and a 4/10 work schedule.

Qualifications

• Bachelor’s degree in Public Safety Management, Criminal Justice, Communications, Public Administration or related field.
• Five years of experience in public safety communications or police/fire administration, with at least 3 years in a supervisory role.
• Valid driver's license.

Responsibilities

• Direct 24/7 public safety communications operations for police, fire, EMS and 911.
• Prepare and manage the division budget, allocate resources, and pursue grants.
• Oversee the evaluation, maintenance and improvement of communications systems and vendor agreements.
• Ensure compliance with laws and standards and applicable authorities.
• Coordinate with City departments and agencies and participate in required meetings.
• Provide public education and outreach on 911 and public safety issues.

Skills

Public safety communications liderazgo

Budget management

Education

Bachelor’s degree in Public Safety Management, Criminal Justice, Communications, Public Administration or other job-related field

NENA CMCP or APCO RPL certifications preferred

Job description

Position Title

Public Safety Communications Manager

Job Posting Closing Date

10/11

Job Details

What is the compensation package?

Pay: (G38) $97,000 - $144,000 per year (paid in bi-weekly installments)

Provo City offers generous employer-paid health insurance ; retirement and pension plans, including 401k and 401k matching ; paid leaves, including vacation, sick, holidays, bereavement, and parental leaves; educational assistance; competitive pay; and regular review of compensation practices to remain competitive with the market. Employees also receive great perks: free use of the Provo Recreation Center and Peaks Ice Arena, a Provo Library card, 50% off green fees at Timpanogos Golf Course, a 4/10 work schedule , and others. For more information about benefits here.

What are the main duties?

• Direct 24/7 public safety communications operations for police, fire, emergency medical, and 911 services, including unit planning, strategy, and performance.
• Prepare and manage the division budget, allocate resources, and pursue and administer federal and state grants.
• Oversee the evaluation, maintenance, and improvement of communications systems, technology, equipment, and vendor agreements.
• Ensure compliance with applicable laws, Utah Communications Authority standards, Public Safety Answering Point best practices, policies, procedures, and protocols.
• Resolve conflicts related to major incidents and evaluate and report on unit performance.
• Manage personnel and workflow, including scheduling, performance evaluations, recognition, discipline, hiring, termination, and employee concerns.
• Oversee staff training and the unit’s quality assurance program.
• Maintain required operational records and direct the lawful release of information under state law.
• Coordinate with City departments, state and other agencies, designate a Terminal Agency Coordinator, and participate in required meetings.
• Provide public education and outreach on 911 and public safety issues and perform other related duties as assigned.

What are the minimum requirements?

Provo City will honor an equivalent combination of job-related education and experience.

• Bachelor’s degree in Public Safety Management, Criminal Justice, Communications, Public Administration or other job-related field.
• Five (5) years of experience in public safety communications or police or fire administration, 3 years of which must have been in a supervisory position.
• A valid, lawful Driver License.
• NENA Center Manager (CMCP) or APCO Registered Public-Safety Leader (RPL) certifications preferred.

What is the selection process?

Applications will be reviewed in the order they are submitted, with the first screening being held on October 12, 2026. Applicants must meet the minimum qualifications listed above to be eligible for consideration.

If selected for hire, candidate will be required to successfully pass a drug screen and criminal background check. Non-disclosure may result in dismissal. Applicants with unsatisfactory drug screen results will be ineligible for appointment or application to any Provo City position for a minimum period of six (6) months.

Why Provo City?

Provo is a strong, community-centered city with thriving neighborhoods, dedicated residents, and a deep tradition of service and innovation. We build on these strengths by making city government more transparent and efficient, expanding diverse and affordable housing, revitalizing local business districts, and investing in smarter infrastructure and transportation. By planning growth thoughtfully and managing resources responsibly, we maintain a future for Provo that is vibrant, connected and welcoming for families, students, seniors, and business for generations to come. All of this makes Provo well-managed, friendly, economically vibrant, and livable for people at all stages of life. Visit prove.gov to learn more!

Provo City is an Equal Employment Opportunity employer.

Full Time/Part Time

Full time

Position Type

Regular

Scheduled Hours

40