Public Safety Dispatch Supervisor – 24/7 Operations

NAPCO; Emeryville (CA); On-site; USD 85,000 - 110,000; Full time

Job summary

NAPCO seeks a seasoned supervisor to oversee the Police Communications Center, ensuring 24/7 readiness and accurate dispatch of calls. You will manage scheduling, training and performance tracking while coordinating with city departments and outside agencies.

Responsibilities include monitoring call intake, providing tactical support during incidents, and leading quality audits of CAD/RMS/CLETS processes to maintain data integrity and compliance.

Qualifications

• Three years of experience in public safety dispatching in a 911 system equivalent to the City’s Police Communications Dispatcher.
• One year of lead or supervisory experience is desirable.
• POST Public Safety Dispatcher Basic Certificate required by date of appointment.

Responsibilities

• Plans, organizes, schedules and directs activities of the Police Communications Center.
• Manages unit scheduling, including rotating shifts, holiday coverage, and overtime to ensure 24/7 readiness.
• Supervises staff providing dispatch, radio operations and emergency calls handling as needed.
• Monitors call intake for accuracy and dispatches according to protocols.
• Provides tactical support during critical incidents and coordinates inter‑agency resources.
• Audits CAD, RMS and CLETS for data integrity and compliance.
• Develops SOPs and training guidelines for evolving mandates.

Skills

Public safety dispatching

Lead supervision

Inter‑agency coordination

Education

High school diploma

Tools

CAD

RMS

CLETS

Job description

NAPCO seeks a seasoned supervisor to oversee the Police Communications Center, ensuring 24/7 readiness and accurate dispatch of calls. You will manage scheduling, training and performance tracking while coordinating with city departments and outside agencies.

Responsibilities include monitoring call intake, providing tactical support during incidents, and leading quality audits of CAD/RMS/CLETS processes to maintain data integrity and compliance.