Public Safety Communications Supervisor (24/7 Shifts)

City of Dallas; Pittsfield (MA); On-site; USD 43,000 - 52,000; Full time

Job summary

City of Dallas is seeking a Supervisor-Public Safety Communications to oversee call center operations for the Police Department. You will supervise call takers, monitor service quality, and coordinate staffing and onboarding.

This role requires five years in public safety dispatch, one year of lead supervision, and ability to obtain TCOLE/TCIC/NCIC certifications. Strong communication and records management are essential; must pass background checks and be available for varied shifts.

Qualifications

• Five years of experience in a public safety emergency call taking and/or dispatching position within a municipal, county, state or federal regulatory agency.
• One year of experience with leadwork/supervisory responsibilities.
• Must be able to obtain Texas Commission on Law Enforcement (TCOLE) and Texas Crime Information Center/National Crime Information Center (TCIC/NCIC) certifications within probationary period.

Responsibilities

• Oversees the call takers answering phones in the Call center; monitors the use of appropriate customer service and the correct delivery of information; provides analysis and performance feedback to ensure the efficiency of the services.
• Evaluates call taking and communications methods and operations; monitors the efficiency of services and implements updates to ensure effectiveness.
• Supervises and monitors hiring and recruiting for the department; maintains a working relationship with the Police Personnel and Civil Service personnel to ensure that staffing and hiring needs are met.
• Responds to requests to fill vacancies through police announcements and other communications; reviews all applicants that pass Civil Service to determines if qualifications meet or exceed expectations.

Skills

Police operations

Supervision

Call center management

Communication skills

Education

High school diploma

Tools

TCIC/NCIC

TCOLE

Job description

City of Dallas is seeking a Supervisor-Public Safety Communications to oversee call center operations for the Police Department. You will supervise call takers, monitor service quality, and coordinate staffing and onboarding.

This role requires five years in public safety dispatch, one year of lead supervision, and ability to obtain TCOLE/TCIC/NCIC certifications. Strong communication and records management are essential; must pass background checks and be available for varied shifts.